Unable to upgrade to Parallels 15 for MAC

Discussion in 'Installation and Configuration' started by RoyH2, Jul 6, 2020.

  1. RoyH2

    RoyH2 Bit Poster

    Messages:
    4
    Hello,
    I bought the upgrade to Parallels 15 for MAC. i am unable to register my product using the upgrade key. The reason i am getting is that. the previous key is not valid!
    Please advise
    Best,
    Roy
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello,
    We've found 1 license key at your Parallels account and it's mentioned as blacklisted. Did you get refund for your previous subscription?
     
  3. RoyH2

    RoyH2 Bit Poster

    Messages:
    4
    Hi, no i didn't. i just stopped using it for a while. can you advise what to do?
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We see that you have made the purchase on 11/7/2018 and got a refund for it on 11/27/2018 so you are not eligible for an upgrade. You can confirm to us so that we can process the refund for the upgrade so you can buy a full license.
     
  5. RoyH2

    RoyH2 Bit Poster

    Messages:
    4
    Please process the refund for the upgrade. Thanks -
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello, your order 228725464 has been refunded.
    Funds will appear at your account during the next 5-7 days.
     
  7. RoyH2

    RoyH2 Bit Poster

    Messages:
    4
    thanks a lot!
     
    Maria@Parallels likes this.
  8. wesleik

    wesleik Bit Poster

    Messages:
    1
    My license has been blacklisted too. how should I proceed?
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello,
    we've checked your Parallels Account p**jetos***0@gmail.com and unfortunately didn't find any license key associated with it.
    Could you provide us with your Parallels Account email address or with your license key please?
     

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