Unable to use Shift Key in Win7 with other keys

TheRealDrSox · Jun 30, 2014

As it says. If I want to select multiple items in Win7 (or OSX) usually I can Control Click/Down Arrow together and select as may as I want. In Parallels it's one item at a time. What do I do ? I also can't seem to select upper case using Control, so I have to use the Win7 on screen keyboard.

I have changed the setup option to optimise for games - no change. What else should I try ?

Cheers

Ram@Parallels · Jul 1, 2014

Hi TheRealDrSox,

Please go to the Parallels Desktop menu > Preferences > Shortcuts tab > System Shortcuts > set 'Send System Shortcuts' option to 'Always'.

Restart Virtual Machine and use Ctrl or Shift keys and let us know how it works.

TheRealDrSox · Jul 1, 2014

Thanks. I tried that - no change. Shift won't give me upper case and shift/down arrow won't select multiple items. Don't know why I said Ctrl in my first post as it's not Ctrl, it's Shift (or Shift Lock) - neither work.

TheRealDrSox · Jul 3, 2014

Ram@Parallels said:
Hi TheRealDrSox,

Please go to the Parallels Desktop menu > Preferences > Shortcuts tab > System Shortcuts > set 'Send System Shortcuts' option to 'Always'.

Restart Virtual Machine and use Ctrl or Shift keys and let us know how it works.

Thanks. I tried that - no change. Shift won't give me upper case and shift/down arrow won't select multiple items. Don't know why I said Ctrl in my first post as it's not Ctrl, it's Shift (or Shift Lock) - neither work.

Ram@Parallels · Jul 3, 2014

TheRealDrSox said:
Thanks. I tried that - no change. Shift won't give me upper case and shift/down arrow won't select multiple items. Don't know why I said Ctrl in my first post as it's not Ctrl, it's Shift (or Shift Lock) - neither work.

Hi TheRealDrSox,

Please follow the steps as suggested at http://kb.parallels.com/116994 if you are using Parallels Desktop 9.
If you are using Parallels Desktop 8 or before versions of Parallels Desktop for Mac please follow the steps suggested at http://kb.parallels.com/7072

TheRealDrSox · Jul 3, 2014

Ram@Parallels said:
Hi TheRealDrSox,

Please follow the steps as suggested at http://kb.parallels.com/116994 if you are using Parallels Desktop 9.
If you are using Parallels Desktop 8 or before versions of Parallels Desktop for Mac please follow the steps suggested at http://kb.parallels.com/7072

It's already set to Optimise for Games. I also said so in my first posting.

Ram@Parallels · Jul 3, 2014

Hi TheRealDrSox,

Please follow the steps as suggested below:

1. Please (Re)Install Parallels Tools as suggested at http://kb.parallels.com/4841
2. follow the steps as suggested at http://kb.parallels.com/116994

TheRealDrSox · Jul 4, 2014

Ram@Parallels said:
Hi TheRealDrSox,

Please follow the steps as suggested below:

1. Please (Re)Install Parallels Tools as suggested at http://kb.parallels.com/4841
2. follow the steps as suggested at http://kb.parallels.com/116994

Thanks but that doesn't solve the problem. I'm unable to select multiple items using Shift/Down Arrow as well as unable to select Upper Case.

strells · Jul 9, 2014

What kind of keyboard are you using? Have you accidentally attached the keyboard to the VM from the Devices -> External Devices submenu? If so, try detaching it from the VM.

Steve