Unauthorized Charge After Subscription Cancellation!

Discussion in 'Licensing and Activation' started by Ruben7, Jun 13, 2026 at 4:37 AM.

  1. Ruben7

    Ruben7

    Messages:
    2
    I'm looking for assistance regarding a charge that appeared on my debit card from Parallels Desktop, despite having previously cancelled my subscription. My account shows that the product is expired, yet it is still running on my laptop, and the money was debited from my card. Please issue a refund ASAP as per my EU PSD2 consumer rights.
     
    Ruben7, Jun 13, 2026 at 4:37 AM
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    858
    Hi,
    Thank you for reaching out!
    To better assist you, please open a support ticket through our Support Portal. Our team will be happy to look into this for you.
    In order to obtain phone/chat support, kindly follow the below steps:
    1. Sign in to your Parallels account using the link: https://my.parallels.com/login
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Kindly refer to this article for more information: https://kb.parallels.com/6571

    Thanks
     
    Avinash Bundhoo, Jun 15, 2026 at 3:01 PM
    #2

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