Unintentional Renewal Refund Denied - Order# 538214576 - Need Help

A

AlejandroM9

Hello,

I am writing here because my support ticket was escalated to an agent who denied my refund request for an accidental auto-renewal (Order# 538214576). I was offered a 3-month extension instead, but I do not use the software anymore, so this solution does not help me at all.

The charge happened very recently and I haven't touched or used the software since. I just want to return the license and get my $119 USD back. Could a forum moderator please look into this case and grant a one-time exception?

Thank you.
 
AlejandroM9 said:
Hello,

I am writing here because my support ticket was escalated to an agent who denied my refund request for an accidental auto-renewal (Order# 538214576). I was offered a 3-month extension instead, but I do not use the software anymore, so this solution does not help me at all.

The charge happened very recently and I haven't touched or used the software since. I just want to return the license and get my $119 USD back. Could a forum moderator please look into this case and grant a one-time exception?

Thank you.
Click to expand...
Hello @AlejandroM9
Kindly submit another support ticket by following the link below:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
Regards,
 
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