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I finally got this fixed, at least for now. Here's the advice PD tech support sent that worked for me:
1. In Windows, click on 'Start Menu'.
2. Select 'Control Panel'. (Sometimes control panel would be under settings.)
3. In the control panel window open 'Add/Remove Programs'. (Chose classical view to see add/remove programs.)
4. After the programs have populated chose 'Parallel tools'.
5. Select 'Remove/Uninstall'.
6. After removing the parallel tools restart the virtual machine.
7. Once windows as completed booting.
8. Cancel out any installations.
9. Click on 'Start Menu'.
10. Follow this path My computer > c drive > program files > parallels > parallel tools Delete this parallel tools folder to recycle bin.
11. Turn off Windows.
12.Quit Parallel Desktop application.