Update 17.1 : Professional health USB card reader down

Discussion in 'General Questions' started by OlivierC4, Oct 26, 2021.

  1. OlivierC4

    OlivierC4 Bit Poster

    Messages:
    4
    Hello,
    Since update Parallel Desktop to version 17.1, my professional health USB card reader (KAPELSE / VEGA) no longer works ?
    An idea ?
    Thanks
     
  2. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    237
    Hello @OlivierC4 , Please provide the below Information.
    1. Technical Report
    2. Device name / model, specifications
    3. Scenario of reproduction
     
    Last edited by a moderator: Oct 27, 2021
  3. OlivierC4

    OlivierC4 Bit Poster

    Messages:
    4
    I have downgrade to 17.0.1 and all is ok
    My card reader is made in France (Hardware manufacturer : KAPELSE, réf : TLA-V04.00-1354)
     
  4. CatherineG1

    CatherineG1 Bit Poster

    Messages:
    3
    Same issue here, what is the procedure to downgrade to 17.0.1 ?
     
  5. OlivierC4

    OlivierC4 Bit Poster

    Messages:
    4
    You must download 17.0.1 version and install it, the 17.1 version will be uninstall automatically
    First boot of my Windows 10 make a blue screen with ''INACCESSIBLE_BOOT_DEVICE'', just reboot in safe mode (F8) and next reboot will be good, reinstall Desktop Tools
     
  6. HC_3

    HC_3 Bit Poster

    Messages:
    44
    @CatherineG1:
    did you try it? was it successful?
    (i have a similar problem with some usb external hard drives).
     
  7. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    454
    Hello, please follow the steps mentioned in https://kb.parallels.com/en/128608 for resolving the issue. Thanks, Parallels Team.
     
  8. HC_3

    HC_3 Bit Poster

    Messages:
    44
    done - and everything went smoothly! (as described in the instructions.)

    then tested it with two of my hard drives:
    - one that could also be connected under 17.1 - still works under the downgrade to 17.0.1.
    - and one that no longer started under 17.1. - can now be connected again without any problems!

    great - thanks for the good advice!
     
  9. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    454
    Hello, we are happy to help you. Reach us back for any further queries. Thanks, Parallels Team.
     
  10. OlivierC4

    OlivierC4 Bit Poster

    Messages:
    4
    Installing 17.1.1 51537 has solved my problem
     

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