updated from parallels 11 to 12 in Mac sierra and now mac crashes when i open parallels

RamT · Apr 6, 2017

I have a macbook pro 13 and used to use parallels 11 with windows 7 in it. i didnt have any major issues but the mac used to crash with different panic reports once a month whenever i open parallels. i updated parallels to 12 and mac os to sierra and my vm stopped working completely. i uninstalled parallels and now whenever i try to reinstall i get the below panic report or the panic report regarding clearing an already cleared memory. i have tried rebuilding permissions, repair disk but it hasn't helped me.

Anonymous UUID: AB2E5570-4342-A796-A7F1-E5AAE2437DA3

Thu Apr 6 14:20:19 2017

*** Panic Report ***
panic(cpu 2 caller 0xffffff801d7cc9ae): "corrupt so_rcv: sb_mb 0 sb_cc 1\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.51.2/bsd/kern/uipc_socket.c:3789
Backtrace (CPU 2), Frame : Return Address
0xffffff922cae3cc0 : 0xffffff801d2ec3ec
0xffffff922cae3d40 : 0xffffff801d7cc9ae
0xffffff922cae3e50 : 0xffffff801d79cc1a
0xffffff922cae3ef0 : 0xffffff801d79c983
0xffffff922cae3f50 : 0xffffff801d825695
0xffffff922cae3fb0 : 0xffffff801d29dd46

BSD process name corresponding to current thread: prl_naptd

Mac OS version:
16E195

Kernel version:
Darwin Kernel Version 16.5.0: Fri Mar 3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64
Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0
Kernel slide: 0x000000001d000000
Kernel text base: 0xffffff801d200000
__HIB text base: 0xffffff801d100000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 271944066574
last loaded kext at 271566794379: com.parallels.kext.vnic 12.2.0 41591 (addr 0xffffff7fa0469000, size 32768)
last unloaded kext at 148013992627: com.apple.driver.AppleIntelLpssI2C 3.0.60 (addr 0xffffff7f9fa8d000, size 40960)
loaded kexts:
com.parallels.kext.vnic 12.2.0 41591
com.parallels.kext.netbridge 12.2.0 41591
com.parallels.kext.hypervisor 12.2.0 41591
com.parallels.kext.usbconnect 12.2.0 41591
org.virtualbox.kext.VBoxNetAdp 5.1.18
org.virtualbox.kext.VBoxNetFlt 5.1.18
org.virtualbox.kext.VBoxUSB 5.1.18
org.virtualbox.kext.VBoxDrv 5.1.18
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7
com.apple.iokit.IOBluetoothUSBDFU 5.0.4f18
com.apple.filesystems.msdosfs 1.10
com.apple.filesystems.exfat 1.4
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.AppleGraphicsDevicePolicy 3.14.41
com.apple.driver.AppleHDA 279.48
com.apple.driver.AGPM 110.23.17
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 5.0.4f18
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelBDWGraphics 10.2.4
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.4f18
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleCameraInterface 5.59.0
com.apple.driver.AppleBacklight 170.9.14
com.apple.driver.AppleMCCSControl 1.3.1
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.2.4
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleUSBCardReader 404.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.50.19
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AppleAHCIPort 326
com.apple.driver.AppleTopCaseHIDEventDriver 114
com.apple.driver.AirPort.Brcm4360 1150.9.1a2
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.iokit.IOUSBUserClient 900.4.1
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSurface 159.6
com.apple.driver.AppleGraphicsControl 3.14.41
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18
com.apple.iokit.IOBluetoothFamily 5.0.4f18
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 514.10
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.AppleGraphicsDeviceControl 3.14.41
com.apple.iokit.IOAcceleratorFamily2 311.11
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOGraphicsFamily 514.10
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1
com.apple.iokit.IOUSBMassStorageDriver 131.50.1
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.2
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.14
com.apple.driver.AppleInputDeviceSupport 76.6
com.apple.driver.AppleHSSPIHIDDriver 49
com.apple.driver.AppleThunderboltNHI 4.5.3
com.apple.iokit.IOThunderboltFamily 6.5.6
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 49
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro12,1, BootROM MBP121.0167.B24, 2 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.171.124.1a2)
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: USB 10/100/1000 LAN, Ethernet, en6
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Bluetooth USB Host Controller
USB Device: Mass Storage Device
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

RamT · Apr 6, 2017

This solution by Elric (Parallels Developers) resolved it.

There is a way to workaround this, though, but it involves editing of the Parallels Desktop configuration file, which could be complicated.

1. Exit the Parallels Desktop
2. Start the /Applications/Utilities/Terminal.app
3. Execute in terminal the command "cp /Library/Preferences/Parallels/network.desktop.xml ." (without quotest)
4) Execute in terminal command
open /Applications/TextEdit.app ./network.desktop.xml
will open the TextEdit with configuration file

5) Search the file for sections <ParallelsAdapter dyn_lists=""> and change in them value
<Enabled>1</Enabled> to be <Enabled>0</Enabled>. Save the file
6) execute command "sudo cp ./network.desktop.xml /Library/Preferences/Parallels/" (it will ask for the password)

These steps should workaround the kernel panic

Ajith1 · Apr 7, 2017

RamT said:
This solution by Elric (Parallels Developers) resolved it.

There is a way to workaround this, though, but it involves editing of the Parallels Desktop configuration file, which could be complicated.

1. Exit the Parallels Desktop
2. Start the /Applications/Utilities/Terminal.app
3. Execute in terminal the command "cp /Library/Preferences/Parallels/network.desktop.xml ." (without quotest)
4) Execute in terminal command
open /Applications/TextEdit.app ./network.desktop.xml
will open the TextEdit with configuration file

5) Search the file for sections <ParallelsAdapter dyn_lists=""> and change in them value
<Enabled>1</Enabled> to be <Enabled>0</Enabled>. Save the file
6) execute command "sudo cp ./network.desktop.xml /Library/Preferences/Parallels/" (it will ask for the password)

These steps should workaround the kernel panic

We are glad to see your active participation and thank you for sharing these steps here for other users.

NicholasK2 · May 6, 2017

Hello

I'm having a similar issue - whenever I open Parallels Desktop, my Mac crashes and it seems to be related to Kernel Panic.

For some reason step 4 is not working - when I type "open /Applications/TextEdit.app ./network.desktop.xml" into Terminal I get the message that the file doesn't exist.

Can you please help?

Thanks

Ajith1 · May 7, 2017

NicholasK2 said:
Hello

I'm having a similar issue - whenever I open Parallels Desktop, my Mac crashes and it seems to be related to Kernel Panic.

For some reason step 4 is not working - when I type "open /Applications/TextEdit.app ./network.desktop.xml" into Terminal I get the message that the file doesn't exist.

Can you please help?

Thanks

Please uninstall any Citrix software on the Mac, then run the following commands in Terminal:
sudo kextunload -b com.citrix.driver.net6im
sudo kextunload -b com.deterministicnetworks.driver.dniregistry
sudo kextunload -b com.deterministicnetworks.driver.dne
Then just start Parallels Desktop and VM.

NicholasK2 · May 7, 2017

Thanks! The 2nd command didn't work but I'm now able to open Parallels and the VM.

Not sure how you could tell I had Citrix installed..

Ajith1 · May 7, 2017

NicholasK2 said:
Thanks! The 2nd command didn't work but I'm now able to open Parallels and the VM.

Not sure how you could tell I had Citrix installed..

We are glad the issue is resolved now. Our developers found that the kernel panic is caused due to the Citrix driver, so we have suggested you to uninstall it and check.

NicholasK2 · Jun 4, 2017

I'm still having the same issue. See the error log below, can you please check and advise what needs to be done?

Many thanks

Anonymous UUID: ED7051D9-AE27-E4F6-1AB2-8AFC05B64AE6

Sun Jun 4 14:16:05 2017

*** Panic Report ***
panic(cpu 3 caller 0xffffff8016fbeb1a): "m_free: freeing an already freed mbuf"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.60.24/bsd/kern/uipc_mbuf.c:4538
Backtrace (CPU 3), Frame : Return Address
0xffffff81232e3580 : 0xffffff8016aea53c
0xffffff81232e3600 : 0xffffff8016fbeb1a
0xffffff81232e36b0 : 0xffffff7f99ebc5ad
0xffffff81232e36d0 : 0xffffff8016d8160a
0xffffff81232e3800 : 0xffffff8016e61461
0xffffff81232e3b70 : 0xffffff8016e8754a
0xffffff81232e3cb0 : 0xffffff8016fca539
0xffffff81232e3df0 : 0xffffff8016fda804
0xffffff81232e3ee0 : 0xffffff8016fda576
0xffffff81232e3f50 : 0xffffff8017024d55
0xffffff81232e3fb0 : 0xffffff8016a9bd96
Kernel Extensions in backtrace:
com.parallels.kext.vnic(12.2)[762275CF-1B85-3A61-AC12-3500675F7E9A]@0xffffff7f99ebb000->0xffffff7f99ec2fff

BSD process name corresponding to current thread: mDNSResponder

Mac OS version:
16F73

Kernel version:
Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64
Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C
Kernel slide: 0x0000000016800000
Kernel text base: 0xffffff8016a00000
__HIB text base: 0xffffff8016900000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

System uptime in nanoseconds: 184408660347
last loaded kext at 184009754088: com.parallels.kext.vnic 12.2.0 41591 (addr 0xffffff7f99ebb000, size 32768)
loaded kexts:
com.parallels.kext.vnic 12.2.0 41591
com.parallels.kext.netbridge 12.2.0 41591
com.parallels.kext.hypervisor 12.2.0 41591
com.parallels.kext.usbconnect 12.2.0 41591
org.virtualbox.kext.VBoxNetAdp 5.0.8
org.virtualbox.kext.VBoxNetFlt 5.0.8
org.virtualbox.kext.VBoxUSB 5.0.8
org.virtualbox.kext.VBoxDrv 5.0.8
com.avatron.AVExVideo 1.7
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7
com.Logitech.Control Center.HID Driver 3.1.0
at.obdev.nke.LittleSnitch 4718
com.apple.filesystems.smbfs 3.1.2
com.apple.filesystems.ntfs 3.13
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AGPM 110.23.17
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOBluetoothSerialManager 5.0.4f18
com.apple.driver.AppleHDAHardwareConfigDriver 279.48
com.apple.driver.AppleGraphicsDevicePolicy 3.14.47
com.apple.driver.AppleHDA 279.48
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleIntelHD5000Graphics 10.2.5
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelFramebufferAzul 10.2.5
com.apple.driver.AppleMuxControl 3.14.47
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleCameraInterface 5.60.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleBacklight 170.9.20
com.apple.driver.AppleMCCSControl 1.3.1
com.apple.iokit.IOBluetoothUSBDFU 5.0.4f18
com.apple.iokit.SCSITaskUserClient 394.50.1
com.apple.driver.AppleUSBStorageCoexistentDriver 404.50.6
com.apple.driver.AppleUSBCardReader 404.50.6
com.apple.driver.AppleUSBTCKeyEventDriver 252
com.apple.driver.AppleUSBTCButtons 252
com.apple.driver.AppleUSBTCKeyboard 252
com.apple.driver.CoreStorageFsck 540.30.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.50.19
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AppleAHCIPort 326.60.1
com.apple.driver.AirPort.Brcm4360 1150.10.1a2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.iokit.IOUSBUserClient 900.4.1
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSurface 159.7
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.AppleGraphicsDeviceControl 3.14.47
com.apple.iokit.IOAcceleratorFamily2 311.13
com.apple.driver.AppleGraphicsControl 3.14.47
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleIntelLpssUARTv0 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 516.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18
com.apple.iokit.IOBluetoothFamily 5.0.4f18
com.apple.driver.usb.AppleUSBHub 1.1
com.apple.iokit.IOUSBMassStorageClass 4.0.4
com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1
com.apple.iokit.IOUSBMassStorageDriver 131.60.1
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.AppleUSBMultitouch 258
com.apple.driver.usb.IOUSBHostHIDDevice 1.1
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro11,1, BootROM MBP111.0138.B25, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)
Bluetooth: Version 5.0.4f18, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

Ajith1 · Jun 4, 2017

Hi NicholasK2,
We still see the drivers on the panic report. Please run the following commands in Terminal and delete the traces:
sudo kextunload -b com.citrix.driver.net6im
sudo kextunload -b com.deterministicnetworks.driver.dniregistry
sudo kextunload -b com.deterministicnetworks.driver.dne
Then just start Parallels Desktop and Check.

dwormuth · Jun 4, 2017

I had the same issue:
1. Edited the XML as instructed.
2. Upgraded Citrix Receiver to 12.5
Now seems to work.

PaulChristopher@Parallels · Jun 4, 2017

dwormuth said:
I had the same issue:
1. Edited the XML as instructed.
2. Upgraded Citrix Receiver to 12.5
Now seems to work.

That's great @dwormuth, please let us know if you have any questions about the product and we are here to help!

NicholasK2 · Jun 5, 2017

Unfortunately I still cannot run the second command - and get the below message in Terminal:

(kernel) Can't remove kext com.deterministicnetworks.driver.dniregistry; services failed to terminate - 0xdc008018.
Failed to unload com.deterministicnetworks.driver.dniregistry - (libkern/kext) kext is in use or retained (cannot unload).

Any idea on this?

Thanks

EvanM2 · Jun 8, 2017

im having constant crashes and spent hours with apple with no fix. here is my recent log. any help would be appreciated. not sure if this is from parallels or something else.

Anonymous UUID: 96F3D9AF-A747-340D-9314-1E6B1701943E

Thu Jun 8 09:38:51 2017

*** Panic Report ***
panic(cpu 1 caller 0xffffff80057bc7af): "m_free: freeing an already freed mbuf"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.60.24/bsd/kern/uipc_mbuf.c:3553
Backtrace (CPU 1), Frame : Return Address
0xffffff91f648bb80 : 0xffffff80052ea53c
0xffffff91f648bc00 : 0xffffff80057bc7af
0xffffff91f648bc30 : 0xffffff7f8644fa12
0xffffff91f648bd30 : 0xffffff7f869f41d8
0xffffff91f648be20 : 0xffffff7f869ebc9b
0xffffff91f648be60 : 0xffffff7f869e9b3c
0xffffff91f648be90 : 0xffffff7f869eb6cc
0xffffff91f648bea0 : 0xffffff7f8645718f
0xffffff91f648bee0 : 0xffffff8005584a92
0xffffff91f648bfb0 : 0xffffff80052988f7
Kernel Extensions in backtrace:
com.apple.iokit.IONetworkingFamily(3.2)[6326DB88-5330-3F0C-91F6-D478AB5E7503]@0xffffff7f8644a000->0xffffff7f86476fff
com.apple.iokit.AppleBCM5701Ethernet(10.2.10)[1BDA3023-0729-3FDA-9FB6-7D4E77BD3E1A]@0xffffff7f869e7000->0xffffff7f86a1ffff
dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f85ecf000
dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[EE4CC064-65B6-3978-9393-C71C74D5BEAA]@0xffffff7f869d8000
dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f85bdd000
dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b4)[156F01B2-DAC2-327E-996A-88F5720E0BB7]@0xffffff7f869e0000
dependency: com.apple.iokit.IONetworkingFamily(3.2)[6326DB88-5330-3F0C-91F6-D478AB5E7503]@0xffffff7f8644a000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
16F73

Kernel version:
Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64
Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C
Kernel slide: 0x0000000005000000
Kernel text base: 0xffffff8005200000
__HIB text base: 0xffffff8005100000
System model name: iMac17,1 (Mac-DB15BD556843C820)

System uptime in nanoseconds: 599632892220
last loaded kext at 321092960328: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f89425000, size 32768)
last unloaded kext at 384075058622: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f89425000, size 32768)
loaded kexts:
com.parallels.kext.vnic 12.2.0 41591
com.parallels.kext.netbridge 12.2.0 41591
com.parallels.kext.hypervisor 12.2.0 41591
com.parallels.kext.usbconnect 12.2.0 41591
com.logmein.driver.LogMeInSoundDriver 4.1.63f33
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7
com.symantec.nfm.kext 7.4.1f165
com.symantec.ips.kext 7.4.1f165
com.symantec.internetSecurity.kext 7.4.1f165
com.symantec.SymXIPS 8.1.0
com.apple.filesystems.smbfs 3.1.2
com.apple.filesystems.afpfs 11.0.5
com.apple.nke.asp-tcp 8.0.1
com.apple.driver.AppleTopCaseHIDEventDriver 114
com.apple.driver.AppleHSBluetoothDriver 114
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 279.48
com.apple.driver.AGPM 110.23.17
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHDA 279.48
com.apple.driver.AppleGraphicsDevicePolicy 3.14.47
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.kext.AMDFramebuffer 1.5.1
com.apple.iokit.IOBluetoothSerialManager 5.0.4f18
com.apple.driver.AppleIntelPCHPMC 1.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.AMDRadeonX4000 1.5.1
com.apple.driver.AppleIntelSKLGraphics 10.2.5
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleOSXWatchdog 1
com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.4f18
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.3.1
com.apple.driver.AppleSMCLMU 208
com.apple.kext.AMD7000Controller 1.5.1
com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.50.19
com.apple.iokit.AppleBCM5701Ethernet 10.2.10
com.apple.driver.AppleSDXC 1.7.6
com.apple.driver.AirPort.Brcm4360 1150.10.1a2
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AppleAHCIPort 326.60.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.16
com.apple.driver.AppleInputDeviceSupport 76.7
com.apple.driver.IOBluetoothHIDDriver 5.0.4f18
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleGraphicsControl 3.14.47
com.apple.iokit.IOSurface 159.7
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18
com.apple.iokit.IOBluetoothFamily 5.0.4f18
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSMC 3.1.9
com.apple.kext.AMDSupport 1.5.1
com.apple.iokit.IONDRVSupport 516.1
com.apple.AppleGraphicsDeviceControl 3.14.47
com.apple.iokit.IOAcceleratorFamily2 311.13
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac17,1, BootROM IM171.0105.B20, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.33f10
Graphics: AMD Radeon R9 M390, AMD Radeon R9 M390, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 28.1

Swati@Parallels · Jun 8, 2017

EvanM2 said:
im having constant crashes and spent hours with apple with no fix. here is my recent log. any help would be appreciated. not sure if this is from parallels or something else.

Anonymous UUID: 96F3D9AF-A747-340D-9314-1E6B1701943E

Thu Jun 8 09:38:51 2017

*** Panic Report ***
panic(cpu 1 caller 0xffffff80057bc7af): "m_free: freeing an already freed mbuf"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.60.24/bsd/kern/uipc_mbuf.c:3553
Backtrace (CPU 1), Frame : Return Address
0xffffff91f648bb80 : 0xffffff80052ea53c
0xffffff91f648bc00 : 0xffffff80057bc7af
0xffffff91f648bc30 : 0xffffff7f8644fa12
0xffffff91f648bd30 : 0xffffff7f869f41d8
0xffffff91f648be20 : 0xffffff7f869ebc9b
0xffffff91f648be60 : 0xffffff7f869e9b3c
0xffffff91f648be90 : 0xffffff7f869eb6cc
0xffffff91f648bea0 : 0xffffff7f8645718f
0xffffff91f648bee0 : 0xffffff8005584a92
0xffffff91f648bfb0 : 0xffffff80052988f7
Kernel Extensions in backtrace:
com.apple.iokit.IONetworkingFamily(3.2)[6326DB88-5330-3F0C-91F6-D478AB5E7503]@0xffffff7f8644a000->0xffffff7f86476fff
com.apple.iokit.AppleBCM5701Ethernet(10.2.10)[1BDA3023-0729-3FDA-9FB6-7D4E77BD3E1A]@0xffffff7f869e7000->0xffffff7f86a1ffff
dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f85ecf000
dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[EE4CC064-65B6-3978-9393-C71C74D5BEAA]@0xffffff7f869d8000
dependency: com.apple.iokit.IOPCIFamily(2.9)[BD9FCDEF-30CB-3911-B247-EE51DD069C76]@0xffffff7f85bdd000
dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b4)[156F01B2-DAC2-327E-996A-88F5720E0BB7]@0xffffff7f869e0000
dependency: com.apple.iokit.IONetworkingFamily(3.2)[6326DB88-5330-3F0C-91F6-D478AB5E7503]@0xffffff7f8644a000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
16F73

Kernel version:
Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64
Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C
Kernel slide: 0x0000000005000000
Kernel text base: 0xffffff8005200000
__HIB text base: 0xffffff8005100000
System model name: iMac17,1 (Mac-DB15BD556843C820)

System uptime in nanoseconds: 599632892220
last loaded kext at 321092960328: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f89425000, size 32768)
last unloaded kext at 384075058622: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f89425000, size 32768)
loaded kexts:
com.parallels.kext.vnic 12.2.0 41591
com.parallels.kext.netbridge 12.2.0 41591
com.parallels.kext.hypervisor 12.2.0 41591
com.parallels.kext.usbconnect 12.2.0 41591
com.logmein.driver.LogMeInSoundDriver 4.1.63f33
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7
com.symantec.nfm.kext 7.4.1f165
com.symantec.ips.kext 7.4.1f165
com.symantec.internetSecurity.kext 7.4.1f165
com.symantec.SymXIPS 8.1.0
com.apple.filesystems.smbfs 3.1.2
com.apple.filesystems.afpfs 11.0.5
com.apple.nke.asp-tcp 8.0.1
com.apple.driver.AppleTopCaseHIDEventDriver 114
com.apple.driver.AppleHSBluetoothDriver 114
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 279.48
com.apple.driver.AGPM 110.23.17
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHDA 279.48
com.apple.driver.AppleGraphicsDevicePolicy 3.14.47
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.kext.AMDFramebuffer 1.5.1
com.apple.iokit.IOBluetoothSerialManager 5.0.4f18
com.apple.driver.AppleIntelPCHPMC 1.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.AMDRadeonX4000 1.5.1
com.apple.driver.AppleIntelSKLGraphics 10.2.5
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleOSXWatchdog 1
com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.4f18
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.3.1
com.apple.driver.AppleSMCLMU 208
com.apple.kext.AMD7000Controller 1.5.1
com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.50.19
com.apple.iokit.AppleBCM5701Ethernet 10.2.10
com.apple.driver.AppleSDXC 1.7.6
com.apple.driver.AirPort.Brcm4360 1150.10.1a2
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AppleAHCIPort 326.60.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.16
com.apple.driver.AppleInputDeviceSupport 76.7
com.apple.driver.IOBluetoothHIDDriver 5.0.4f18
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleGraphicsControl 3.14.47
com.apple.iokit.IOSurface 159.7
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18
com.apple.iokit.IOBluetoothFamily 5.0.4f18
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSMC 3.1.9
com.apple.kext.AMDSupport 1.5.1
com.apple.iokit.IONDRVSupport 516.1
com.apple.AppleGraphicsDeviceControl 3.14.47
com.apple.iokit.IOAcceleratorFamily2 311.13
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac17,1, BootROM IM171.0105.B20, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.33f10
Graphics: AMD Radeon R9 M390, AMD Radeon R9 M390, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 28.1

Hello EvanM2, please try to follow the below steps and let us know how it goes:

Quit Parallels Desktop.
Launch Terminal application (Applications > Utilities > Terminal).
Execute the following commands separately (one by one):

sudo su

NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures you won't be able to see the password itself, just type it in and hit return/Enter.

rm -rfd /System/Library/Extensions/prl*

rm -rfd ~/Library/Preferences/com.parallels*

rm -rfd ~/Library/Preferences/parallels

rm -rfd ~/Library/Parallels

rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState

rm -rfd /Library/logs/parallels.log

rm -rfd /Library/Preferences/Parallels/

rm -rfd /private/var/db/Parallels/

rm -rfd /private/var/.parallels_swap

rm -rfd /private/var/db/receipts/'com.parallels*'

rm -rfd /private/var/db/Parallels/Stats

rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist

rm -rfd ~/Applications\ \(Parallels\)/

rm -rfd /Applications/Parallels\ Desktop.app/
Restart the Mac.
Install Parallels Desktop again.

EvanM2 · Jun 8, 2017

i did the terminal and restarted. then it crashed again upon boot. i have not had the chance to reinstall the app.

Anonymous UUID: 96F3D9AF-A747-340D-9314-1E6B1701943E

Thu Jun 8 10:43:42 2017

*** Panic Report ***
panic(cpu 0 caller 0xffffff80145bc7af): "m_free: freeing an already freed mbuf"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.60.24/bsd/kern/uipc_mbuf.c:3553
Backtrace (CPU 0), Frame : Return Address
0xffffff92051b33c0 : 0xffffff80140ea53c
0xffffff92051b3440 : 0xffffff80145bc7af
0xffffff92051b3470 : 0xffffff80145c133c
0xffffff92051b34b0 : 0xffffff80145913d1
0xffffff92051b34d0 : 0xffffff7f94a3a17c
0xffffff92051b3590 : 0xffffff7f948d6efe
0xffffff92051b35c0 : 0xffffff80144d21fe
0xffffff92051b3a80 : 0xffffff801450b70b
0xffffff92051b3cb0 : 0xffffff80145ca539
0xffffff92051b3df0 : 0xffffff80145da804
0xffffff92051b3ee0 : 0xffffff80145da576
0xffffff92051b3f50 : 0xffffff8014624d55
0xffffff92051b3fb0 : 0xffffff801409bd96
Kernel Extensions in backtrace:
com.symantec.internetSecurity.kext(7.4.1f165)[713795D6-DB72-3FE6-AB77-CADF1110AAE3]@0xffffff7f948ce000->0xffffff7f948dcfff
com.symantec.nfm.kext(7.4.1f165)[63BC9022-736A-3733-8FED-37F505E01137]@0xffffff7f94a2b000->0xffffff7f94a43fff
dependency: com.symantec.internetSecurity.kext(7.4.1f165)[713795D6-DB72-3FE6-AB77-CADF1110AAE3]@0xffffff7f948ce000

BSD process name corresponding to current thread: mDNSResponder

Mac OS version:
16F73

Kernel version:
Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64
Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C
Kernel slide: 0x0000000013e00000
Kernel text base: 0xffffff8014000000
__HIB text base: 0xffffff8013f00000
System model name: iMac17,1 (Mac-DB15BD556843C820)

System uptime in nanoseconds: 23202407933
last loaded kext at 11373310690: com.apple.driver.AppleHIDKeyboard 199 (addr 0xffffff7f96720000, size 40960)
loaded kexts:
com.logmein.driver.LogMeInSoundDriver 4.1.63f33
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7
com.symantec.nfm.kext 7.4.1f165
com.symantec.ips.kext 7.4.1f165
com.symantec.internetSecurity.kext 7.4.1f165
com.symantec.SymXIPS 8.1.0
com.apple.driver.AppleTopCaseHIDEventDriver 114
com.apple.driver.AppleHSBluetoothDriver 114
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 279.48
com.apple.driver.AppleHDAHardwareConfigDriver 279.48
com.apple.driver.AppleHDA 279.48
com.apple.driver.AGPM 110.23.17
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleGraphicsDevicePolicy 3.14.47
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.pmtelemetry 1
com.apple.kext.AMDFramebuffer 1.5.1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 5.0.4f18
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.AMDRadeonX4000 1.5.1
com.apple.driver.AppleMuxControl 3.14.47
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleBacklight 170.9.20
com.apple.driver.AppleIntelPCHPMC 1.1
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleMCCSControl 1.3.1
com.apple.kext.AMD7000Controller 1.5.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleSMCLMU 208
com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.4f18
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleIntelSKLGraphics 10.2.5
com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.5
com.apple.iokit.IOBluetoothUSBDFU 5.0.4f18
com.apple.driver.CoreStorageFsck 540.30.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.50.19
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AppleSDXC 1.7.6
com.apple.iokit.AppleBCM5701Ethernet 10.2.10
com.apple.driver.AirPort.Brcm4360 1150.10.1a2
com.apple.driver.AppleAHCIPort 326.60.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.16
com.apple.driver.AppleInputDeviceSupport 76.7
com.apple.driver.IOBluetoothHIDDriver 5.0.4f18
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleGraphicsControl 3.14.47
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.kext.AMDSupport 1.5.1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18
com.apple.iokit.IOBluetoothFamily 5.0.4f18
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.iokit.IOSurface 159.7
com.apple.iokit.IONDRVSupport 516.1
com.apple.AppleGraphicsDeviceControl 3.14.47
com.apple.iokit.IOAcceleratorFamily2 311.13
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.IOUSBHostHIDDevice 1.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac17,1, BootROM IM171.0105.B20, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.33f10
Graphics: AMD Radeon R9 M390, AMD Radeon R9 M390, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 28.1

Ajith1 · Jun 11, 2017

EvanM2 said:
i did the terminal and restarted. then it crashed again upon boot. i have not had the chance to reinstall the app.

Anonymous UUID: 96F3D9AF-A747-340D-9314-1E6B1701943E

Thu Jun 8 10:43:42 2017

*** Panic Report ***
panic(cpu 0 caller 0xffffff80145bc7af): "m_free: freeing an already freed mbuf"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.60.24/bsd/kern/uipc_mbuf.c:3553
Backtrace (CPU 0), Frame : Return Address
0xffffff92051b33c0 : 0xffffff80140ea53c
0xffffff92051b3440 : 0xffffff80145bc7af
0xffffff92051b3470 : 0xffffff80145c133c
0xffffff92051b34b0 : 0xffffff80145913d1
0xffffff92051b34d0 : 0xffffff7f94a3a17c
0xffffff92051b3590 : 0xffffff7f948d6efe
0xffffff92051b35c0 : 0xffffff80144d21fe
0xffffff92051b3a80 : 0xffffff801450b70b
0xffffff92051b3cb0 : 0xffffff80145ca539
0xffffff92051b3df0 : 0xffffff80145da804
0xffffff92051b3ee0 : 0xffffff80145da576
0xffffff92051b3f50 : 0xffffff8014624d55
0xffffff92051b3fb0 : 0xffffff801409bd96
Kernel Extensions in backtrace:
com.symantec.internetSecurity.kext(7.4.1f165)[713795D6-DB72-3FE6-AB77-CADF1110AAE3]@0xffffff7f948ce000->0xffffff7f948dcfff
com.symantec.nfm.kext(7.4.1f165)[63BC9022-736A-3733-8FED-37F505E01137]@0xffffff7f94a2b000->0xffffff7f94a43fff
dependency: com.symantec.internetSecurity.kext(7.4.1f165)[713795D6-DB72-3FE6-AB77-CADF1110AAE3]@0xffffff7f948ce000

BSD process name corresponding to current thread: mDNSResponder

Mac OS version:
16F73

Kernel version:
Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64
Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C
Kernel slide: 0x0000000013e00000
Kernel text base: 0xffffff8014000000
__HIB text base: 0xffffff8013f00000
System model name: iMac17,1 (Mac-DB15BD556843C820)

System uptime in nanoseconds: 23202407933
last loaded kext at 11373310690: com.apple.driver.AppleHIDKeyboard 199 (addr 0xffffff7f96720000, size 40960)
loaded kexts:
com.logmein.driver.LogMeInSoundDriver 4.1.63f33
com.citrix.driver.net6im 1.1.9
com.deterministicnetworks.driver.dne 1.0.18
com.deterministicnetworks.driver.dniregistry 1.0.7
com.symantec.nfm.kext 7.4.1f165
com.symantec.ips.kext 7.4.1f165
com.symantec.internetSecurity.kext 7.4.1f165
com.symantec.SymXIPS 8.1.0
com.apple.driver.AppleTopCaseHIDEventDriver 114
com.apple.driver.AppleHSBluetoothDriver 114
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 279.48
com.apple.driver.AppleHDAHardwareConfigDriver 279.48
com.apple.driver.AppleHDA 279.48
com.apple.driver.AGPM 110.23.17
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleGraphicsDevicePolicy 3.14.47
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.pmtelemetry 1
com.apple.kext.AMDFramebuffer 1.5.1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 5.0.4f18
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.AMDRadeonX4000 1.5.1
com.apple.driver.AppleMuxControl 3.14.47
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleBacklight 170.9.20
com.apple.driver.AppleIntelPCHPMC 1.1
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleMCCSControl 1.3.1
com.apple.kext.AMD7000Controller 1.5.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleSMCLMU 208
com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.4f18
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleIntelSKLGraphics 10.2.5
com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.5
com.apple.iokit.IOBluetoothUSBDFU 5.0.4f18
com.apple.driver.CoreStorageFsck 540.30.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.50.19
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AppleSDXC 1.7.6
com.apple.iokit.AppleBCM5701Ethernet 10.2.10
com.apple.driver.AirPort.Brcm4360 1150.10.1a2
com.apple.driver.AppleAHCIPort 326.60.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleHIDKeyboard 199
com.apple.driver.AppleMultitouchDriver 368.16
com.apple.driver.AppleInputDeviceSupport 76.7
com.apple.driver.IOBluetoothHIDDriver 5.0.4f18
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 279.48
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleGraphicsControl 3.14.47
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.kext.AMDSupport 1.5.1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 279.48
com.apple.iokit.IOHDAFamily 279.48
com.apple.iokit.IOAudioFamily 205.15
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18
com.apple.iokit.IOBluetoothFamily 5.0.4f18
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.iokit.IOSurface 159.7
com.apple.iokit.IONDRVSupport 516.1
com.apple.AppleGraphicsDeviceControl 3.14.47
com.apple.iokit.IOAcceleratorFamily2 311.13
com.apple.iokit.IOGraphicsFamily 515.3
com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1
com.apple.driver.usb.IOUSBHostHIDDevice 1.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltNHI 4.5.4
com.apple.iokit.IOThunderboltFamily 6.5.7
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.50.16
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac17,1, BootROM IM171.0105.B20, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.33f10
Graphics: AMD Radeon R9 M390, AMD Radeon R9 M390, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 28.1

We see the drivers on the which caused the panic on the report. Please run the following commands in Terminal and delete the traces:
sudo kextunload -b com.citrix.driver.net6im
sudo kextunload -b com.deterministicnetworks.driver.dniregistry
sudo kextunload -b com.deterministicnetworks.driver.dne
Then just start Parallels Desktop and Check. You can also upgrade Citrix Receiver then check.

updated from parallels 11 to 12 in Mac sierra and now mac crashes when i open parallels

Product Expert