Updating Parallels Desktop Fails

B

Bruce Geddes

Bit poster
I started Parallels 9, did "Check for Update" from menu, it said new version available, so I downloaded it, then clicked on "install", soon thereafter it says that it can't install because the " Parallels Virtual Machine" is running, even though the VM appeared to quit when I clicked on install.

I tried a few times, but keep getting this problem. It's never happened before, and I've been using Parallels for years. How do I get past this?

Thanks!
Bruce
 
Hi Bruce,

To update latest build of Parallels Desktop, Please re-install Parallels Desktop. Follow the steps given below :

1. Please uninstall Parallels Desktop (http://kb.parallels.com/116992)

2. You may download Parallels Desktop 9 installation file from our site: www.parallels.com/download/desktop.

3. Double click the downloaded Parallels Desktop 9 installation file with .dmg extension and and it will be mounted to Finder then double-click the Install icon.

Thanks,

Manoj D
 
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