Updating the Kaspersky license

[Mick536]

All -

I saw a thread on this but it wasn't answered. I have a new Kaspersky activation key from an annual renewal. How/where do I apply it. I can't find where it goes.

Thanks.
Mick

 

[LiudmilaA]

Dear Mick536,

You purchased renewal for Parallels Internet Security (1-year subscription). Please find instructions on how to re-activate your copy of Parallels Internet Security here:

http://kb.parallels.com/en/6750

 

[Mick536]

Ludmilia -

Thank you, but I don't see those screens. My version is Parallels Internet Security 2009, and it has no Activation menu.
I am lost.

...Mick

 

[LiudmilaA]

Mick,

Please contact Parallels support for them to assist you with the actiation of Parallels Internet Security 2009:

http://www.parallels.com/support/request/

 

[Mick536]

Hi. Thank you, but that site is, shall we say, user unfriendly. The help there does not address my screens, it gives me more screens i don't have, and when I provide feedback, I get thanks for helping to make the screens better. Zero indication I'm getting my problem in front of a human.

Can you advise how to select from the menu choices how to get to a place that lets me submit a request to a body that will read it?

Thanks,
Mick

 

[LiudmilaA]

Mick,

Please go to http://www.parallels.com/support/request/

If you are not logged into your account, you be requested to login. After that choose

Customer Service and Licensing > Parallels Desktop > My Kaspersky sunscription in Parallels Desktop 6 has expired and proceed entering details.

Please provide detailed description of your issue and screen shots.

 

[Mick536]

Liudmila -

Thank you. I do/have done exactly that, and it takes me here. http://kb.parallels.com/en/8905

There is no place to enter details.

...Mick

 

[LiudmilaA]

Mick,

Please submit request under

Customer Service and Licensing > Parallels Desktop > Other