Where to begin...
I've owned and upgraded various versions of Parallels since Desktop 7, which I purchased with the OEM license for Windows 7 Professional. (So, the installation included Windows 7 license and installation). (This was back in early 2012). I've gone back and confirmed the order for that purchase (from where I purchased it), and the Description was:
Parallels / Microsoft: Desktop 7 For Mac OEM & Windows 7 (64-bit) Professional OEM.
I still have that installation disk. The disk envelop has an activation key, and also has the following info printed on it:
PDFM7XL-OEM1DVD-EN
PARALLELS DESKTOP FOR MAC 7
LIC 1U OEM W/DVD (NT)
Fast forward to today ... I decided to upgrade to Parallels Desktop version 11. I purchased and performed the upgrade for Parallels. When I started up Parallels (following the upgrade), I discovered that my most recent .pvm image for Windows 7 had disappeared (via a drive replacement/swap operation that occurred a couple of months ago). I was able to locate an older .pvm image from late 2012. That .pvm image just hangs upon startup, however.
I'd like to be able to just perform the free upgrade from Windows 7 Pro to Windows 10, but I can't get Windows to boot up to the point where I can run the updater program (MediaCreationTool.exe).
Meanwhile, the online account info says I get free support if I register my product (the registration info for Desktop 11 doesn't show up), but when I try to register the product key, it says the product is already registered. Go figure. So, I can't even get chat or email support at this point without shelling out another 20 bucks.
So, how should I go about cleaning up this mess? I have the original install disk, but I don't know if I can even get the Windows install to work at this point. If I just attempt to create a new VM, I'll need a Windows image, and the only one I have won't load (except in Safe mode). Is there an old link where I can still download a Windows 7 Pro image, and then perform the upgrade? I can boot the old .pvm in safe mode, but I can't point it to somewhere where it can see the upgrade .exe file to run (and I'm not even sure it would perform the upgrade to Windows 10 correctly from safe mode).
I'm stuck. What is the recommended path forward?
I've owned and upgraded various versions of Parallels since Desktop 7, which I purchased with the OEM license for Windows 7 Professional. (So, the installation included Windows 7 license and installation). (This was back in early 2012). I've gone back and confirmed the order for that purchase (from where I purchased it), and the Description was:
Parallels / Microsoft: Desktop 7 For Mac OEM & Windows 7 (64-bit) Professional OEM.
I still have that installation disk. The disk envelop has an activation key, and also has the following info printed on it:
PDFM7XL-OEM1DVD-EN
PARALLELS DESKTOP FOR MAC 7
LIC 1U OEM W/DVD (NT)
Fast forward to today ... I decided to upgrade to Parallels Desktop version 11. I purchased and performed the upgrade for Parallels. When I started up Parallels (following the upgrade), I discovered that my most recent .pvm image for Windows 7 had disappeared (via a drive replacement/swap operation that occurred a couple of months ago). I was able to locate an older .pvm image from late 2012. That .pvm image just hangs upon startup, however.
I'd like to be able to just perform the free upgrade from Windows 7 Pro to Windows 10, but I can't get Windows to boot up to the point where I can run the updater program (MediaCreationTool.exe).
Meanwhile, the online account info says I get free support if I register my product (the registration info for Desktop 11 doesn't show up), but when I try to register the product key, it says the product is already registered. Go figure. So, I can't even get chat or email support at this point without shelling out another 20 bucks.
So, how should I go about cleaning up this mess? I have the original install disk, but I don't know if I can even get the Windows install to work at this point. If I just attempt to create a new VM, I'll need a Windows image, and the only one I have won't load (except in Safe mode). Is there an old link where I can still download a Windows 7 Pro image, and then perform the upgrade? I can boot the old .pvm in safe mode, but I can't point it to somewhere where it can see the upgrade .exe file to run (and I'm not even sure it would perform the upgrade to Windows 10 correctly from safe mode).
I'm stuck. What is the recommended path forward?