Upgrade to High Sierra: computer cannot now restart

Discussion in 'Installation and Configuration' started by HomeG1, Sep 4, 2018.

  1. HomeG1

    HomeG1 Bit Poster

    Messages:
    2
    I have used parallels for many years on my 2011 iMac running Windows 7. I have just upgraded to High Sierra and got a Windows 7 message "your computer was unable to start" when I tried to run parallels v11. I have now downloaded the free Parallels V14 software, but get the same message. The exact error message reads "StartRep.exe - Application Error. The instruction at 0x74e68f0a referenced memory at 0x000000004. The memory could not be read". Any ideas what might be going wrong?
     
  2. kat

    kat Product Expert

    Messages:
    822
    Hi HomeG1,
    Try starting your Vm in safe mode Knowledge base article: https://kb.parallels.com/en/118732 (cannot boot to windows )
    If you have a System Restore point that you set up prior use the restore point if not there it may be possible using last know good configuration.
    let me know how far you get.
     
  3. HomeG1

    HomeG1 Bit Poster

    Messages:
    2
    Thanks for replying Kat. I have no idea how or why, but I have managed to get it working now - seems to be a bit temperamental, but I'll keep my fingers crossed that it continues to work for now. Kind regards. Kevin
     
  4. kat

    kat Product Expert

    Messages:
    822
    Hi Kevin, I am glad you got it working.:)
     
  5. JamesD16

    JamesD16 Bit Poster

    Messages:
    6
    Thanks, the link is quite helpful :)...
     
    Last edited: Oct 4, 2018
  6. kat

    kat Product Expert

    Messages:
    822
    Hi JamesD16,
    Your welcome.
     
  7. Katyperry

    Katyperry Bit Poster

    Messages:
    1
    Thanks, the link is working perfectly fine. :)
     
  8. Danny_Raj

    Danny_Raj Bit Poster

    Messages:
    1
    Thanks, the link is working perfectly fine. :)
     

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