Upgrade to Parallels 10.1.1 kill my user files

[RSA]

MacOS X 10.9.5, Guest OS - Windows 7 Pro 64 Bit, Parallels 10
After upgrade Parallels to 10.1.1 (it happened yesterday) a lot of my user data from Windows folder Users/username were disappeared.
Include TrueCrypt container with 160+ Gb of very important files.
Virtual Windows HDD - 320Gb, before upgrade it has approx 250Gb of data, but now - just 53Gb.
i don't know how to restore my user data and how Parallels team start to sell product w/o a lot of tests.

 

[chiang]

too bad...

 

[RSA]

i've found 3 weeks old backup, and still try to restore data

 

[chiang]

how is it going? hope you everything going fine.

 

[RSA]

not good, 0 support from Parallels team, "please wait information from support"
but more than 90% of information restored from backups, mails, etc
now i will use Bootcamp on my Macbook, i'm not a Parallels beta tester

 

[mmika]

RSA, did you use a timemachine for backups?
Did you backup your virtual machine directory ever?

 

[Maheesh@Parallels]

Hi RSA,
We may need more information to check your issue.
Please submit a Support Ticket at http://www.parallels.com/support/request/ with your issuedescription, so one of our Engineers will be glad to assist you.

 

[RSA]

RSA, did you use a timemachine for backups?
Did you backup your virtual machine directory ever?

i didn't use Time Machine for backups, i did it manually, 3-4 per months and for truecrypt container only

 

[RSA]

Hi RSA,
We may need more information to check your issue.
Please submit a Support Ticket at http://www.parallels.com/support/request/ with your issuedescription, so one of our Engineers will be glad to assist you.

i'm already have support ticket, your team open/close/open/close status of support ticket, w/o any real support

[Parallels #2007791]

 

[Andrew@Parallels]

Hi RSA - as I see from the ticket history, it was escalated to the engineering team and the engineer let you know about it. Please stay tuned for further updates in the ticket.

 

[RSA]

after more than 40 days i got 90% of files from one of the data restore company, spend more than 1000 usd.
Thank you Parallels support team for your ABSOLUTELY ZERO support.