upgraded 12, "Disk Read error Occurred" VM won't load

[KCV1]

Am I in big trouble?
please please please please say no....

can't seem to insert photo: please see link
https://goo.gl/photos/88Pg6j11KUNX4YsA6

it says to push control + alt + delete to restart but I can't seem to make this work. It appears eternally stuck here.

 

[KCV1]

Please, Anybody!

 

[Maria@Parallels]

Hi @KCV1 did you try to reset your VM? (Actions-> Reset).
So, what did you do before the issue reoccurs? Or you just start your VM?

 

[Maria@Parallels]

Also please try this KB as a probable solution.