Upgraded, but cant activate

QuinnP · Dec 17, 2015

I upgraded to 11 and the new activation key was verified. I then typed in my old key exactly how it shows in the box from my original previous purchase. However, the Activate button will not illuminate and stays greyed out. Can someone help me please? Thanks.

Ram@Parallels · Dec 17, 2015

Hi QuinnP,
According to our licensing policy, an upgrade to Parallels Desktop 11 for Mac is supported from the following versions only:

Parallels Desktop 9 for Mac
Parallels Desktop 9 for Mac Upgrade
Parallels Desktop 10 for Mac
Parallels Desktop 10 for Mac Upgrade

If your previous version key is for Parallels Desktop 8 or earlier, please visit the Parallels Online Store to purchase a full license for Parallels Desktop 11 for Mac:
http://www.parallels.com/store/

Could you please let us know what version of Parallels Desktop you were using earlier, so that we can check and let you know.

QuinnP · Dec 17, 2015

8. How do I get a refund of what I paid?

Ram@Parallels · Dec 17, 2015

Hi QuinnP, Please check your private message and respond, so that we can help you better.

QuinnP · Dec 17, 2015

Will do. Thanks.

Ram@Parallels · Dec 17, 2015

Hi QuinnP, we got your details, checking, we will let you know shortly.

Ram@Parallels · Dec 18, 2015

Hi QuinnP,
Thank you for your patience and cooperation, please check your Private message.

GUYR · Dec 19, 2015

Please private message me I am having the same problem. I paid for an upgrade key for paralells 11 and it did not work I need a refund please contact me soon.

Dhruba@Parallels · Dec 19, 2015

GUYR said:
Please private message me I am having the same problem. I paid for an upgrade key for paralells 11 and it did not work I need a refund please contact me soon.

Hi, please check your private message and respond.