Upgraded from 11 to 12, "application cannot be started" error

Discussion in 'Installation and Configuration of Parallels Desktop' started by BrianS5, Aug 24, 2016.

  1. BrianS5

    BrianS5 Bit poster

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    I just upgraded from 11 to 12 and every application I try to use I get the following error:

    The "Application Name" application cannot be started.
    The application is installed in a virtual machine that cannot be located. Make sure that the virtual machine hasn't been deleted or moved to another location.

    I have tried some recommended fixes from other users that appeared in another thread, however none of them fixed this issue. Is there a fix for this or a timeline of when a fix will be available? I am considering downgrading back to 11.
     

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  2. Guna@Parallels

    Guna@Parallels Parallels Support

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  3. BrianS5

    BrianS5 Bit poster

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    That link specifies how to upgrade to 11. Would I follow those same steps when downgrading from 12 to 11? Or are there different instructions you can point me to?
     
  4. Guna@Parallels

    Guna@Parallels Parallels Support

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    You may follow the same instructions to downgrade to Parallels 11 for Mac. Stay tuned for updates.
     
  5. BrianS5

    BrianS5 Bit poster

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    I unistalled 12 and reinstalled 11, however I cannot enter coherence mode now, it is grayed out.

    EDIT - Reinstalled Parallels Tools and it is working now.
     
    Last edited: Aug 24, 2016
  6. Guna@Parallels

    Guna@Parallels Parallels Support

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    Great! Feel free to reach us for further assistance.
     
  7. BrianS5

    BrianS5 Bit poster

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    Is there a way to track this bug and be notified when it is resolved?
     
  8. Guna@Parallels

    Guna@Parallels Parallels Support

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    433
  9. JohnnyK1

    JohnnyK1 Bit poster

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    I recently ran into this problem in v12, but it began giving the error after a simple restart of the host Mac (although I actually think I may have had a Parallels update not long before that). I tried uninstalling all of Parallels and associated files, then tried recreating the VM with a fresh Windows. The version I installed seems to be the latest, 12.2.0-41591. It was working fine up until then. Is this a problem with this version or unique to me?

    I have to add that the application does launch despite the error. However, I can't launch an app by opening a file in the mac Finder. The Windows apps also do not show up in the Dock. To launch an app, I have to use the Windows start menu.
     
  10. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    Hello @JohnnyK1, please install Parallels Tools and check if that makes a difference.
     
  11. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @JohnnyK1, please be informed that the update for Parallels Desktop 12 for Mac 12.2.1 (41615) addresses this issue. Parallels strongly recommend keeping your copy of Parallels Desktop up-to-date. To download the latest update go to Parallels Desktop menu > Check for Updates
     

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