Urgent Refund Request: Duplicate Purchase Through China App Store

Hello Parallels Support,

I am publicly requesting assistance with an unresolved duplicate purchase of Parallels Desktop through the China App Store.

I accidentally purchased the same Parallels product twice. It was not reasonable or necessary for me to use two copies of the same product at the same time. I used and retained one purchase, and I am requesting a refund for only the duplicate purchase.

I have already contacted Apple Support and submitted refund requests twice. Both requests were rejected, and I am no longer able to submit another request through Apple's refund system. Apple Support then instructed me to contact Parallels regarding this issue.

However, when I contacted Parallels, I was directed back to Apple. I have now been sent back and forth between Apple and Parallels, while nobody has taken responsibility for reviewing the actual duplicate-purchase issue.

To be clear:

- The purchase was made through the China App Store.
- I purchased the same product twice.
- I am requesting a refund for only one duplicate purchase.
- Apple has already rejected the request twice.
- Apple's refund system does not allow me to submit another request.
- Apple Support instructed me to contact Parallels.

I understand that Parallels may not be able to directly refund a transaction processed by Apple. Nevertheless, simply sending me back to Apple is not a solution because I have already exhausted that process.

I strongly request that an official Parallels representative take ownership of this case, escalate it to a supervisor, and help coordinate with Apple through the appropriate developer support channel. Please do not reply only by telling me to contact Apple again.

This amount is significant to me, and I am currently experiencing serious financial hardship. My request is reasonable: I purchased two copies of the same product and am asking for a refund of only one duplicate purchase.

A support case has already been opened, and I can provide the case number, both purchase receipts, Apple's rejection messages, and all relevant evidence privately to a Parallels employee.

Please contact me by private message and help resolve this matter.

Thank you.