usb does not work under vm xp + pd6

[HeinzR]

hello
sorry for my poor english!

I have a vm xp sp3 - it is about 1 year old. always has it works fine. A few days since I can not work with usb in the vm. if I have a usb plug in, it is no longer detected in the vm.
what can i do? please help me. my other imac (lion + vm_xp sp3) has also parallels-licence - it works absolutely fine
thanks for any idea
HeinzR

 

[juliaplow]

Hello Heinz. I suggest you to contact our technical support to get the assistance.

I see you have not registered Parallels Desktop 6 key under your personal account at www.parallels.com/account

Only registered users are eligible for free technical support assistance. Once you register your version 6 key, you will have 30 days of free PHONE technical support and free EMAIL support till March,14,2012.

How to register the key online:

http://kb.parallels.com/111763

Once registered, some minutes later in the main page of your account or in "My Support Options" tab your Support Code will appear.

More about support code:

http://kb.parallels.com/8921

If you have any questions or concerns related to TECHNICAL nature please feel free to get in touch with technical support directly at:

888-811-24-89

In the Interactive Voice Response option select the appropriate categories indicating that your issue is related to technical nature and punch in the 10-digit support code to get a support engineer over the phone.

To contact our technical support team by email please submit support request at:

www.parallels.com/support/request > Technical Issue in Parallels product