USB drive recognized as network drive

[EstelleL]

Hello

When connecting a USB device (not a USB key) and setting it to Windows, it does appear but as a network drive.
I need it to appear as a USB drive as it must be recognized by a specific software (that only recognizes USB drives).

Version 17.1.2.

What can I do?

Thanks

 

[GampaA@P]

Hello EstelleL, please refer to the knowledge base article to fix the USB issue. Thanks.

 

[GampaA@P]

Hello Estelle, Please let us know if the issue is resolved? Thanks