USB Midi keyboard not working

JonathanP6 · Dec 22, 2017

Hello,

So when I plug in my Nektar Impact lx49+, it tells me that the drivers were not successfully downloaded. But there are no drivers to download, as the lx49+ runs off of the windows class drivers. It shows up in my device management as "other devices" with a yellow exclamation mark as "Impaxt lx49+" So it's being recognized, but even when I delete the problem driver, use different ports, restart windows, etc, it just isn't working. I've use other MIDI devices before. Any clue on how to make this work?

Thanks guys, I really need this to start working soon. My income is off of my music production, and a keyboard is pretty crucial for me.

I run windows 7 64 bit on Parallels.

Arun@Parallels · Dec 22, 2017

Hi @JonathanP6, please take a snapshot (Actions > Take snapshot) and then remove the USB drivers from Windows virtual machine and reinstall Parallels Tools by clicking Actions > Reinstall Parallels Tools and check if that helps.

JonathanP6 · Dec 23, 2017

Arun@Parallels said:
Hi @JonathanP6, please take a snapshot (Actions > Take snapshot) and then remove the USB drivers from Windows virtual machine and reinstall Parallels Tools by clicking Actions > Reinstall Parallels Tools and check if that helps.

Hello,
so I tried that, it and gives me the same issue of the yellow exclamation. It works on the Mac side of things though, when I switch it to Mac.

Meenakshi@Parallels · Dec 23, 2017

JonathanP6 said:
Hello,
so I tried that, it and gives me the same issue of the yellow exclamation. It works on the Mac side of things though, when I switch it to Mac.

Hello JonathanP6, please install the native drivers of this application Nektar Impact lx49+ and check if this helps. Thanks!

JonathanP6 · Dec 23, 2017

Meenakshi@Parallels said:
Hello JonathanP6, please install the native drivers of this application Nektar Impact lx49+ and check if this helps. Thanks!

There are no native drivers for this keyboard. It is suppose to run off of the windows class usb drivers.

JonathanP6 · Dec 25, 2017

Meenakshi@Parallels said:
Hello JonathanP6, please install the native drivers of this application Nektar Impact lx49+ and check if this helps. Thanks!

Any ideas?

Meenakshi@Parallels · Dec 25, 2017

JonathanP6 said:
Any ideas?

Please connect the USB drive to the Windows directly. Please go to Device manager in Windows virtual machine and update the drivers and see if this helps. Thanks!