User Session Freezing

[Roy.Apalnes]

Hello,

In our 2x environment we are having trouble with a certain group of users that the session will freeze for some time, and after a while it continues as normal.

This happends every now and then. Can be a week or minutes between each time it occure. And it freeze the every application running from the 2X application server.

The computer localy does not freeze. Just the applications running remotely from the 2X Server.

The network connection between the users are 100Mbit localy and further on 100Mbit fiber optical to the location the 2X Server is hosted. Its been tested and several systems are running smoothly on this line.

The problem seems related to this topics:
http://www.2x.com/forums/viewtopic.php? ... +switching

But there haven't been posted a solution.

Can anyone help with this?

Greetings from Norway
Roy

 

[zippo]

check the performance on the server side, you might br loading the server with too many users. check also that no application is taking all the cpu.
make sure to have the cpu load balancing on so that it helps the performance.
i would also suggest to enable the notifications (information category on the console) to understand what is happening

 

[Roy.Apalnes]

check the performance on the server side, you might br loading the server with too many users. check also that no application is taking all the cpu.
make sure to have the cpu load balancing on so that it helps the performance.
i would also suggest to enable the notifications (information category on the console) to understand what is happening

Notifications is enabled and reports nothing out of the ordinary.

The server cpu is never overloaded, and there is no application using a special amount of memory or cpu.

This is just a little group of everyone using the 2x system.

We can narrow it down to one location, which everyone can have the problem now and then. Never everyboddy at once. Making it most likely a network/routing problem. Cause its only those at that location that has the problem, but that is wierd because there is nothing on the network that seems to make the problem. And there is alot of different networks and protocols using the same line, which doesnt have any problem.

The Load Balance server is also working as intended.

 

[zippo]

check the performance on the server side, you might br loading the server with too many users. check also that no application is taking all the cpu.
make sure to have the cpu load balancing on so that it helps the performance.
i would also suggest to enable the notifications (information category on the console) to understand what is happening

Notifications is enabled and reports nothing out of the ordinary.

The server cpu is never overloaded, and there is no application using a special amount of memory or cpu.

This is just a little group of everyone using the 2x system.

We can narrow it down to one location, which everyone can have the problem now and then. Never everyboddy at once. Making it most likely a network/routing problem. Cause its only those at that location that has the problem, but that is wierd because there is nothing on the network that seems to make the problem. And there is alot of different networks and protocols using the same line, which doesnt have any problem.

The Load Balance server is also working as intended.

What RDP client are you using ?
The best solution is to use the 2xClient and connect in direct mode given that the users can connect to the terminal server directly.
If that eliminates the problem then the gateway was being overloaded, but I doubt that.

The best thing to do is when it happens check the network traffic and cpu and io usage of the server. Make sure you dont have any virus scanner which might be effecting the server performance

 

[Roy.Apalnes]

What RDP client are you using ?
The best solution is to use the 2xClient and connect in direct mode given that the users can connect to the terminal server directly.
If that eliminates the problem then the gateway was being overloaded, but I doubt that.

The best thing to do is when it happens check the network traffic and cpu and io usage of the server. Make sure you dont have any virus scanner which might be effecting the server performance

We are using 2x Application Client in gateway mode. So if is possible, I can check to see if direct mode works. But I doubt that to, cause that would effect every user using the 2x Server I guess, and probably everyone at the same time.

If there where such thing like a virus scanner effecting the server performance, or any other application, wouldnt that effect on all users to?

I will check to see if there are any network traffic I can monitor.

 

[zippo]

What RDP client are you using ?
The best solution is to use the 2xClient and connect in direct mode given that the users can connect to the terminal server directly.
If that eliminates the problem then the gateway was being overloaded, but I doubt that.

The best thing to do is when it happens check the network traffic and cpu and io usage of the server. Make sure you dont have any virus scanner which might be effecting the server performance

We are using 2x Application Client in gateway mode. So if is possible, I can check to see if direct mode works. But I doubt that to, cause that would effect every user using the 2x Server I guess, and probably everyone at the same time.

If there where such thing like a virus scanner effecting the server performance, or any other application, wouldnt that effect on all users to?

I will check to see if there are any network traffic I can monitor.

I would go to direct mode to see if the problem is there.
If it is still there then the problem resides on the server.