Username modified by 2X after update

Discussion in 'Parallels Remote Application Server' started by gazguru, Mar 15, 2009.

  1. gazguru

    gazguru Guest

    After update to Client7.xx users are having trouble connecting. The username has @xxx where xxx = domain name added. e.g. gazguru@blahblah instead of just gazguru. I am not using SSO.
    I have un-installed the client and re-installed but it has not helped.
    The properties for the connection do not show the addition but the properties for the desktop shortcut do.
    If I remove the @blahblah it works but as soon as I run the 2X program first it reconfigures the desktop shortcut.
    Server version is 6.2
    Can anyone help?
     
  2. nixu

    nixu Guest

    Hi there,

    What is the problem with the username having the domain appended to it?

    Nixu
     
  3. gazguru

    gazguru Guest

    domain name appended to username

    The user is logging into a w2K Terminal Server in an NT domain. This has worked well for a couple of years but it will not accept user@xxx format.
    When a shortcut to the program ie. MYOB is activated it errors and presents the RDP login screen. The user has to remove the @xxx part and then enter their password.
    This may be acceptable for other networks but it does not work well for us.
     
  4. gazguru

    gazguru Guest

    URGENT URGENT

    This is no longer just an annoyance. It is now an operational issue.
    PLEASE ANSWER ASAP!!
     
  5. Sergei

    Sergei Guest

    Hi,
    V7 2X Client is in Beta and should not be used in lice environnment.
    Just specify domain you want to use in 2X Console and disable "Use client domain if specified"
     
  6. gazguru

    gazguru Guest

    Thanks for the help

    Thanks for the help.
    Version 6.2 does the same thing. Your advice about changing console settings worked.
    What problems will I face with V7? SHould I un-install it and reapply V6?
    V7 was installed on one machine only after the problem surfaced in V6.2. I assumed that the update through the client would be the same as the download version and thought I was reapplying the same version.
     
  7. zippo

    zippo Pro

    Messages:
    491
    Re: Thanks for the help

    same option is on 7, and I am sure something will be done for this before th release
     
  8. Sergei

    Sergei Guest

    Recommend to downgrade to V6.2
    As I said, V7 is Beta and meant for other version of 2X AS.
     
  9. gazguru

    gazguru Guest

    Problem not corrected

    Unfortunately I spoke too soon. I followed the fix offered but it has made no difference. I was tricked by the fact that once authenticated on the server, the authentication persists for some time and subsequent connections work without the problem.
    My other clients are having the same problem. They are all 6.2.

    Update,
    I spoke too soon again.
    It seems that you have to remove any references to the domain in the client as well. This has fixed it for the moment, time will tell.
     

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