Users being Logged out of Parallels 14 for Business after physical restarts.

Discussion in 'Installation and Configuration of Parallels Desktop' started by IsaacP1, Jul 19, 2019.

  1. IsaacP1

    IsaacP1 Bit poster

    Messages:
    7
    I am posting here in the forums as the last step to see if anyone is having the same issue I am as Parallels Support has been unable to determine and figure out what is happening after countless tickets countless kb articles countless emails sent by Parallels Support no resolve.

    Some of my users are experiencing being logged out of Parallels Desktop for Business every time they restart their Physical MacBooks. I no longer know what to do about this. The only thing, I have been able to do to is send them Re-Invites a Month out as they continue to get logged out sometimes three times a week.

    Here is EVERYTHING that has been done:
    SUPPORT tickets:
    • 2605450
    • 2608861
    • 2541518
    • 2621494

    Has anyone experienced, anything like this as well with any of their users and if so what was done to resolve it. I myself also have a Business License and have no issues when I restart machine this is happening only to a hand full of users and it's the same users each time.

    At this point, I am not sure how else to help my users as not even Parallels Support has been able to assist in resolving this issue.

    Thanks,
     
  2. IsaacP1

    IsaacP1 Bit poster

    Messages:
    7
    So no one is experiencing any form of this issue at all?
     
  3. IsaacP1

    IsaacP1 Bit poster

    Messages:
    7
    *Bump
     
  4. @IsaacP1, I've checked your tickets and now this issue is under investigation and Parallels Engineering team currently works on the resolution.
     
  5. IsaacP1

    IsaacP1 Bit poster

    Messages:
    7
    @Maria@Parallels I have heard all of this before,
    2621494 NEED A STATUS UPDATE has been in Engineering since 2019-05-29
    2605450 User keeps having to Login in due to random log outs has been in Engineering since 2019-03-26
     

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