Using latest version Parallels Tools on parallels 12

Discussion in 'Parallels Toolbox for Mac' started by InezN, Jul 9, 2019.

  1. InezN

    InezN Bit Poster

    Messages:
    2
    Trying to record screen with Parallels Tools on Parallels 12 gives 'error occured'
    What is wrong?
     

    Attached Files:

  2. sergk

    sergk Parallels Developers

    Messages:
    206
    Hello,
    Accordingly to your screenshot you're trying to record some window? What is that window - window of Virtual Machine running on Parallels Desktop 12?
    Anyway, please generate Technical Report and post it's ID here, it will help to investigate the problem.
    http://kb.parallels.com/en/124107
     
    Last edited: Jul 10, 2019 at 1:26 AM
  3. InezN

    InezN Bit Poster

    Messages:
    2
    The window I trying to get in video with Parallels Tools is a IMAC window. Let's say a procedure administrating a website operating in Safarie.
    In sequence I get following Parallels attention screens as adapted in attachments. Same procedure for both Parallels Desktop on or off.
    Thanks in advance for your assistance.
     

    Attached Files:

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