Using Parallels for over a year - all of sudden asking for activation and previous code?

S

SteveK4

Bit poster
Using Parallels for over a year. I have a subscription and all of sudden it is asking for the activation key and a key from previous version?
I'm stuck on trial for 14 days (13 days left) and I've paid for the year with the subscription.
There is no support number to call, no chat window. I wonder if this forum can help me get an answer. My only option is to purchase it all over again.
Someone from support please reach out to me! Thanks!
File attached for what the screen shot is saying:
 

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SteveK4 said:
Using Parallels for over a year. I have a subscription and all of sudden it is asking for the activation key and a key from previous version?
I'm stuck on trial for 14 days (13 days left) and I've paid for the year with the subscription.
There is no support number to call, no chat window. I wonder if this forum can help me get an answer. My only option is to purchase it all over again.
Someone from support please reach out to me! Thanks!
File attached for what the screen shot is saying:
Click to expand...
Hi @SteveK4, please provide the license key and the order number for the recent order in the private message and we will help with that!
 
ive had the same problem, sent private msg weeks ago, nobody has got back to me, i miss the days of just ringing and speaking to somebody :(
 
BillyR1 said:
ive had the same problem, sent private msg weeks ago, nobody has got back to me, i miss the days of just ringing and speaking to somebody :(
Click to expand...
We request you to confirm if you have Parallels Desktop 10 / 11 registered under different email address. If you wish to speak with us, you can reach us at toll-free: +1 888-811-2489 or International: +1 703-579-0156.
 
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