v17 crashes when I create a shortcut to a file.

Discussion in 'General Questions' started by JayantP, Jun 14, 2023.

  1. JayantP

    JayantP Bit poster

    Messages:
    1
    The shortcut is created but Parallels crashes and a support file is created and sent to Parallels on restart. (Happened twice)
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,
    For us to further investigate the issue, kindly provide us with the below information:
    1. Use the link below to download and install Parallels Desktop 18 latest build and verify if issue is present in Parallels Desktop 18.3.1 (try with the trial version) :
    https://download.parallels.com/desktop/v18/18.3.1-53614/ParallelsDesktop-18.3.1-53614.dmg
    2. If the issue persists, kindly collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  3. StepanP1

    StepanP1 Bit poster

    Messages:
    1
    In order to stop windows from crashing when creating a shortcut you need to stop sharing macos files with windows. The crash happens with you have common desktop between macos and windows. You need to separate those.
     
  4. BertP

    BertP

    Messages:
    1
    I have the same problem is there a real solution to this "create new shortcut causes Parallels to crash. "

    Is StepanP1 for real or just a windows hater
     

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