version 10-11 upgrade Parallels Tools will not update

S

ScottS2

Bit poster
Upgrade went smoothly, however the Parallels Tools Installation Agent gets to about 24% and fails with "There was a problem updating Parallels Tools" error. General restart windows and try again message and a link to KB 111730. Parallels image is indeed showing mounted on the CD drive in Windows.
Windows 10 home.

I have uninstalled, re-installed and problem persists.
Any help would be appreciated.

Regards,
 
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I got this sorted out, I let windows set at the login screen, apparently Windows 10 was updating halting the Parallels Tools installation. When I logged in, it said that Windows successfully updated and the Parallels update agent successully completed. I think it was a case of just bad timing..... all is well now.
 
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ScottS2 said:
I got this sorted out, I let windows set at the login screen, apparently Windows 10 was updating halting the Parallels Tools installation. When I logged in, it said that Windows successfully updated and the Parallels update agent successully completed. I think it was a case of just bad timing..... all is well now.
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Great, let us know please if the issue reoccurs.
 
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Well, I was just coming back here. All is working except Shared clipboard. I can not copy/paste between the host and vm any longer...... Any ideas on that issue?
 
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I recently upgraded to Windows 10. I also recently "upgraded" to Parallels 10 by mistake. I am double-licensed on the same machine and wanted the new Parallels 11 (which just came out). Can someone help me with this process?
Thanks!
 
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