Video Download Failure again. 8/11/23 Youtube connection refused

Discussion in 'Parallels Toolbox for Mac' started by Merlyn, Aug 11, 2023.

  1. Merlyn

    Merlyn Bit poster

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    Recently I noticed that connection to Youtube was getting a connection refused on all YT videos I tried to download. I tried both the app and the Safari extension. It cannot download from Rumble also with connection refused. I tried it on Vimeo also and it worked on 2 out of 3. The error may have started with most recent OS update

    Model Name: Mac mini
    Model Identifier: Macmini9,1
    Model Number: Z12N000G0LL/A
    Chip: Apple M1
    Memory: 16 GB
    OS Ventura 13.5

    Parallels Toolbox
    Version 6.5.0 (4706)

    Thanks for any insight
     
    EdwardK9 likes this.
  2. SameerJ

    SameerJ Bit poster

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    I get the same issue, any solution or update to this problem?
     
    EdwardK9 likes this.
  3. SameerJ

    SameerJ Bit poster

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    I was able to download the same video using online downloader.
     
  4. KreelaM

    KreelaM Bit poster

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    Okay, I am also having this problem and submitted a Messenger support request.
    What I have: Sonoma Beta on M1 iMac.
    What I have tried to solve this:
    • I verified that the extension is enabled in Safari (I was using it well until 2 weeks ago).
    • I cleared the extension's cache...no dice.
    • I deleted the prefs file...no dice
    • I removed and redownloaded, installing Parallels Toolbox again and restarted Safari. Extension is now missing, and now the whole video downloader fails to work. Before it was just the extension.
    • I want the older version.
     
    Merlyn likes this.
  5. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Member

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    i'm not able to download too, this happens from time to time when YouTube or others sites change something and it effects the downloader.

    Here is what they usually tell us to supply them to help fix the issue:

    "please provide us with link to video on youtube?
    Also you need to generate technical report (open Toolbox --> press on cogwheel button --> Help --> Send Technical Data), send it and post it's ID here.
    Sometimes youtube changes the way how video/audio is stored. We need to look at the video link and your report to understand what can be done here".
     
  6. JohnD87

    JohnD87 Bit poster

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    Short YT videos DL okay, longer ones not.
     
  7. NiallL

    NiallL Bit poster

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    I am having the same issue over the past week. Sometimes the video downloads in a few seconds and when I look in downloads it's size is 'Zero bytes'. Other times it starts to download and then shows an error. Was working find until a few days ago.
     
    EdwardK9 likes this.
  8. Merlyn

    Merlyn Bit poster

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    TECH REPORT ID 433159924

    I DID AS YOU STATED ABOVE
    Used this video as example

    Noticed with this one it downloaded a 0k file which is different than refused.
     
  9. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Member

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    thanks man that should do it, they're usually really good about fixing it for us in a timely manner. I'm surprised they haven't commented in this thread yet, tho.
     
  10. MiuMiu

    MiuMiu Bit poster

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    2
    Same here. I have tried reinstalling Parallels Toolbox and cleaned up everything I could - no way to download any video that is longer than a minute or so.

    Unless this feature is enabled, I see no reason to pay a subscription for Parallels Tools, because video download is the most important thing for me.
     
  11. GraceC

    GraceC Bit poster

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    I'm having the same problem with the Video Download tool on various Mac versions . Has anyone opened a ticket?
     
  12. Maxim Rasulov

    Maxim Rasulov Staff Member

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    80
    Hello.

    We're aware of this eventuality and are currently working on correcting it as soon as possible. There will be no action required from your end, the video download will resume working as intended in the nearest future. Stay tuned!
     
  13. jefft12

    jefft12 Bit poster

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    The situation last more than two days already. It is unacceptable. I already turn off the auto renewal of my subscription
     
  14. jefft12

    jefft12 Bit poster

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    Can't download videos and mp3 audio files by Youtube urls for already 3 days. Report ID: 433449249
     
  15. h20engineer

    h20engineer Bit poster

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    Same here, "connection refused."
     
  16. jefft12

    jefft12 Bit poster

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    Is any Toolbox staff still working on the problem?
     
  17. Technista

    Technista Bit poster

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    Also waiting for the fix. Please reply and provide information for the update. It has been over a week now.
     
  18. VINCYPOWA

    VINCYPOWA Bit poster

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    Any solution yet for this issue?
     
  19. dansun

    dansun Bit poster

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  20. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

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    177
    Greetings everyone,
    Please be informed that this issue has now been fixed and you may now Download YouTube files again.
     

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