Virtual Machine Upgrade seems to stop in Step 4

[craig duck]

I'm upgrading a Version 3 install of Windows XP.
Installations looks like it was successful.
I started PM4 and started to convert my VM image (Windows XP)
The first problem I had was that the VM upgrader could not rename it install VM directory (at the time was /Library/Parallels/winxp.

I copied all the VM files to /Users/craig/Parallels/winxp and restarted conversion.
Conversion ran swimmingly and I went out to dinner (got to spend time with the wife or she gets upset

Came back, screen saver was on, entered pw and saw VM conversion was on step 4. 90 minutes later it is STILL on step 4.

using TOP, I see that prl_vm_app and prl_client are still running and are taking varying amounts of CPU (2 - 25%, with momentary spikes to 80%


What should I do?

Thanks,
Craig

 

[John@Parallels]

Switch to manual mode, it looks that something is preventing installation
ctrl+options+cmd+R
If there are still problems - create ticket in support

http://www.parallels.com/support/desktop/request/

 

[craig duck]

Thanks. That did the trick

Thanks!
It seems that I needed to install some drivers and this is what hung step 4 up.
Thanks!

 

[mvcube]

You should document ctrl+option+cmd+R somewhere. My system hung on a reboot (network drive unavailable) proceeding from step 2 to step 4. I had to click on a button and installation continued without hazzle. Just add a button or a small hint somewhere that there is a way to see the windows screen while the update runs.