VM is not recognized as supported system

Discussion in 'Windows Virtual Machine' started by StephanS2, Feb 8, 2017.

  1. StephanS2

    StephanS2 Bit poster

    Messages:
    3
    When I try to install Roboguide (FANUC) on my virtual WIN 10 Machine Roboguide says System is not supported although Roboguide supports WIN 10. Does anyone know how to make Roboguide think it sees a real hardware machine?
     
  2. Hi, did you get any error messages?
    And did you use the correct version, I mean 32/64 bits?
     
  3. StephanS2

    StephanS2 Bit poster

    Messages:
    3
    Hi,
    Yes from the License Manager I get the Errormessage: Error= Corrupted(107) Unsupported Operating System. I have installed a WIN 10 32-bit Version and Roboguide Installation should work on this. But normally there are Problems with virtual Machines. I thought only with virtual machines running on Windows, but it seems that there are the same Problems with virtual PCs running with Parallels on a MacBook. Do You have any solution?
     

    Attached Files:

  4. OK, thank you for your reply. And could you please provide us with the version of you app, which you are trying to install.
    We'd like to test it on our environments.
     
  5. JoG1

    JoG1 Bit poster

    Messages:
    2
    Hi,

    I have the same problem.
    This is a protection from the roboguide software because you need a license for every computer you use it on.
    so they protect is from running it on every vm ware.
    so is there a trick to avoid the software to see its not a VM machine?

    Thanks,
    Jo
     
  6. StephanS2

    StephanS2 Bit poster

    Messages:
    3
    Hi Jo,

    Not yet really found a trick. So I switched back to the 6.4 License I have, but that's not really a good working solution. I think we will need a windows expert to solve this issue. The FANUC support was not very helpful. They asked me to buy a windows PC....;))
     
  7. Gael

    Gael Bit poster

    Messages:
    1
    Hello,
    I have the same problem with Robot Guide.
    Did you find a solution ?
    Thanks
     
  8. ChestleyC

    ChestleyC Bit poster

    Messages:
    1
    I am also having this issue. When you have to use a Mac, "just buying a windows PC" is not always an option in the field.
     
  9. DavidT41

    DavidT41 Bit poster

    Messages:
    1
    Hi,
    I found the solution!
    RoboGuide have to be tricked, because it detects that installed on a virtual machine...
    (I use win10 64bit on HOST / VMWare 12 Player - win7 64 bit image on VM)
    - go to your VM location folder / VM have to be shut down!
    - open .vmx file with notepad
    - insert the end of doc:
    monitor_control.virtual_rdtsc = "false"
    monitor_control.restrict_backdoor = "true"
    monitor_control.disable_directexec = "true"
    isolation.tools.getPtrLocation.disable = "true"
    isolation.tools.setPtrLocation.disable = "true"
    isolation.tools.setVersion.disable = "true"
    isolation.tools.getVersion.disable = "true"
    - start your VM, now fanuc license key is not corrupted/ starts the 30 day trial... :)

    Regards
     
    LentinJ likes this.
  10. LentinJ

    LentinJ Bit poster

    Messages:
    2
    This solution worked for me. Thanks you :)
     
  11. LentinJ

    LentinJ Bit poster

    Messages:
    2
    I tested it on VMWare 16 player with Roboguide version 9.0
     

Share This Page