webpage screenshot not working

Discussion in 'Parallels Toolbox for Mac' started by craft, Jun 22, 2020.

  1. craft

    craft Bit Poster

    Messages:
    6
    webpage screenshot never working since I was the subscriber toolbox from two years ago. And no reply in the forums after I post the problem. who can help me? thanks
     
  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,

    What version of macOS are you using? Also what is the version of Safari? Do you have problem with taking screenshots of all web pages or only certain?
    It would be great to generate Technical Report and post it's ID here to understand your environment (https://kb.parallels.com/en/124107)
     
  3. craft

    craft Bit Poster

    Messages:
    6
    thanks for you reply. the OS version is macOS Catalina 10.15.5 and Safari version is 13.1.1. Now the problem is that the screenshots failed to be take for all web pages. I have generate the report, the report ID is 343186041.

    Thanks a lot.
     
  4. craft

    craft Bit Poster

    Messages:
    6
    Is there any solutions or updates?
     
  5. sergk

    sergk Parallels Developers

    Messages:
    520
    Unfortunately, not.
    We continue investigation.
     

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