When an upgrade isn't an upgrade

RichardC49

Bit poster
I have bought many upgrades to Parallels. Latest was from V17. I hadn't got round to it, in the meantime V19 came out. 'Sure, just use your unused license key'. I did and Parallels stopped working completely fixed by reverting back to V18. Challenged the guidance I was given and the response was 'hard luck, pay again'

This is a copy of the Messenger conversation with support
 

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