When recording area, the cursor movement has disappeared

Discussion in 'Parallels Toolbox for Mac' started by AYMANA1, May 15, 2020.

  1. AYMANA1

    AYMANA1 Junior Member

    Messages:
    15
    When recording area, the cursor movement has disappeared and is no longer visible in the video.

    While before it was working perfectly and the movement of the mouse cursor was recorded perfectly. What is the problem?
     
  2. Hello, when does the cursor disappear? After any updates or without any reason?
     
  3. AYMANA1

    AYMANA1 Junior Member

    Messages:
    15
    This happens when I use the function record area in parallel toolbox.

    I guess it appeared after an update or something because it was shown perfectly on every screen recording before.
     
  4. AYMANA1

    AYMANA1 Junior Member

    Messages:
    15
    I am using version 3.9.0 (3037) on MacOS Catalania version 10.15.4
     
  5. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,

    thank you for reporting the issue. It is obviously the bug in product. It will be fixed in nearest update.
     
  6. IvanD@Parallels

    IvanD@Parallels Staff Member

    Messages:
    23
    Hello AYMANA1,
    We just released the fix for the issue you reported. We just released the fix for the issue you reported. Please update the product: Parallels Toolbox icon > Cogwheel button > Check for Updates... and check. Alternatively you can download the update directly.
     

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