Why did the Forum hyperlink disappear?

D

dhjdhj

Hunter
I normally get to this BETA support forum by moving the mouse over "Support" and clicking on the dropdown box that takes me to these forums. Today, that dropdown menu has ONLY the FAQ link.

Ominous?

D
 
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Come on guys grow up. My browser has a book mark feature. It also has a history. I did not know the link was missing until I saw 55 post. Thought is was something important. Why don't you go over to MacTopia (the link still works) and give Gates pointers on web design. I am sure you will get the same level of attention and correspondence from Microsoft you have received from Parallels.
 
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But what if you had not been in at the beginning when the link was visible? How would you have found it so you could peruse the info? How could Google index it so that people can search for help later?

David, WQ2S

n4khq said:
Come on guys grow up. My browser has a book mark feature. It also has a history. I did not know the link was missing until I saw 55 post. Thought is was something important. Why don't you go over to MacTopia (the link still works) and give Gates pointers on web design. I am sure you will get the same level of attention and correspondence from Microsoft you have received from Parallels.
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I thought the forum was attacked and closed for a while. I have been totally blind until I found the present situation in the blog yesterday. It could have been informed to all the testers as the same way as an announcment of a new beta.
I agree the S/N ratio has dropped significantly, however.

I would appreciate the great work and the responsibility of the PW team. I have been using beta6 for real works without major problems.:)
 
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dsmac said:
Come on guys, stand down, or take it elsewhere. This is getting obnoxious. Sorry to be the civility police, but that's one thing I like about this forum (you can tell I'm not a big Fox News fan).
/QUOTE]
You got that right. Parallels has delivered a rock solid (for me anyway) product that has done everything I have requested. I know there can be improvements but we are getting weekly updates. A VM from Microsoft is still being studied, too big a project, must talk to Apple.

Before we started this crap, I think parallels team was reading every single post. I don't have time to read 65 lengthy post about a single url. You can bet the parallels team is not reading this thread unless it is for their amusement. It sure is not helping with the beta test program. We need to keep our comments short and too the point. One post is enough. Search and read before you ask a question. Otherwise Parallels will restore the url and just quit reading the post.
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"All we've done is remove some of the links in the main menu structure, so the forum can be a place where real Parallels users can discuss the product."


I can see some reasoning behind that....

Still, when I first found out about parallels and looked at the site I very nearly passed it over because I thought it didn't have a forum. It was only after I typed 'parallels forum' into google and found this space that I gave the app serious consideration.

At the end of the day Parallels is something that is going to have a substantial user base that is technically savvy... either enthusiasts or people in the I.T. industry - it draws the same ilk as VMware and Zen users, etc. These type of people (and a casual Mac User) will many times go to the forums to see what the community is saying about the product before purchasing it.

I think forums lend to a product's credibility - ya'll have a good commenting base, you should put a link for the forum on the front page, in bold!
 
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fizzer fits said:
I think forums lend to a product's credibility - ya'll have a good commenting base, you should put a link for the forum on the front page, in bold!
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To limit posts to actual users, how hard could it be to require a valid activation key for registration? Then anyone could browse the forum, and only valid users could post. Even if moderator approval was required for registration, the wait for the ability to post would be short, and new potential users could at least read. Seems like a near ideal situation.

Even though the forum software is third party, there has to be a better solution.
 
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n4khq said:
Come on guys grow up. My browser has a book mark feature. It also has a history. I did not know the link was missing until I saw 55 post. Thought is was something important. Why don't you go over to MacTopia (the link still works) and give Gates pointers on web design. I am sure you will get the same level of attention and correspondence from Microsoft you have received from Parallels.
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Have you found the new developer forum yet?
 
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nick083 said:
Dear Friends,

We need to provide a good quality of the product itself and its support. Due to a large volume of support requests we removed the links from the site. We think that we should provide the links only to users of the product. It will allow users to asktheir questions and find answers faster.

I can assure you that we'll never close the forum. Everybody will be able to read and post.

Again, our only intention is to make the support better. It must work for you as users of Parallels product.


Regards,
Nick
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I found the forums via Google....I don't think you're really hiding anything.
 
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Ben @ Parallels said:
Hi guys -

I want to state that we are NEVER going to close the forum, and we will NEVER censor what you say!

All we've done is remove some of the links in the main menu structure, so the forum can be a place where real Parallels users can discuss the product.

Everyone who is a paying customer, a beta tester, or anyone working with an evaluation copy of any of our products will be provided with the forum address and can register and post on any of the topics/threads.

We're going to evaluate how this new system works, and after a few weeks, we'll decide if its a good idea to re-link the forum from the main page.

Thanks for your patience as we scale up support!
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it's mid july now. yet no link on main page. you want to know what I (maybe future customer) thinks?
first, it took me 5 min to search and find this forum. not a good hiding place.
second, when i could not find a forum on the main page, i thought they have bad support. and then my email went unanswered (still ), so it's over loaded bad support.
after looking for someone who started a forum, and finding the official, I think you are hiding cause some bad comments which will not bring in new customers. don't worry. I will read through the forum, but it's not a good start.
having the software today is not good enough reason for me to buy it. get me annoyed and i will be looking for a download.
so when i heard about this software and was ready to put down the money (rare for me), playing cat and mouse is not a good start.
now lets see what i find in the forum.
 
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