why I could not send email ？

[moonwind1979]

my account name is moonwind1979， I have a problem that PD16 can Not be activated due to the reason that PD15code can not be recognized by the server.

furthermore, the email option is grey color(can not be click by mouse)

can you help me?

 

[Nazeemabanu@P]

Hello @moonwind1979, could you please share the screenshot of the error message and your host Mac OS version to assist you further, thanks.