Will anyone at Parallels support ever answer the phone?

Discussion in 'Installation and Configuration of Parallels Desktop' started by BillC7, Oct 23, 2017.

  1. BillC7

    BillC7 Bit poster

    Messages:
    1
    I have spent a week trying to get Parallels to boot a working Windows 10 BootCamp partition. The support team only responds by email and they take 24 hours to respond to each email. This is unacceptable and I need this VM working ASAP to get my work done. I spent 2 hours on hold after calling the main support number shown on the Parallels website. Will anyone at Parallels ever answer the phone? I need this problem fixed or a refund to go find another solution.
     
    BillC7, Oct 23, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @BillC7, one of our engineers from the secondline team will be addressed the issue shortly via the same ticket.
     
    PaulChristopher@Parallels, Oct 25, 2017
    #2

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