Will anyone at Parallels support ever answer the phone?

[BillC7]

I have spent a week trying to get Parallels to boot a working Windows 10 BootCamp partition. The support team only responds by email and they take 24 hours to respond to each email. This is unacceptable and I need this VM working ASAP to get my work done. I spent 2 hours on hold after calling the main support number shown on the Parallels website. Will anyone at Parallels ever answer the phone? I need this problem fixed or a refund to go find another solution.

 

[PaulChristopher@Parallels]

I have spent a week trying to get Parallels to boot a working Windows 10 BootCamp partition. The support team only responds by email and they take 24 hours to respond to each email. This is unacceptable and I need this VM working ASAP to get my work done. I spent 2 hours on hold after calling the main support number shown on the Parallels website. Will anyone at Parallels ever answer the phone? I need this problem fixed or a refund to go find another solution.

Hi @BillC7, one of our engineers from the secondline team will be addressed the issue shortly via the same ticket.