Win 10 Creators - Black Screen on Boot with Full Screen

M

Marshall Dunbar

Junior Member
Parallels: 12.2.1 (41615)
Windows 10: Version 10.0.15063

Since the creators update was automatically installed a couple of weeks ago, I have issues booting the Windows 10 VM. I have determined that if I shut down Windows 10 while in full screen mode, the next time I boot, it will show only a black screen. I then have to use the shut down option from the parallels menu and boot again making sure the shut down was done with the VM not full screen. After a boot not full screen, I can place the Windows 10 window back to full screen mode. Needless to say this is very annoying and I did not have this problem before the creator's update installed. Please resolve ASAP.
 
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Hello @Marshall Dunbar We would request you to reinstall the Parallels Tools once http://kb.parallels.com/112609 and also, please run the SFC and Check Disk. Please, open Command Prompt( Click on Windows search bar > Type CMD > Right Click on CMD and select Run as Administrator > type SFC /Scannow once the SFC Scan is completed, please type "chkdsk /f /r" to run the Check Disk and check it helps. Thanks, Shathish
 
I have the same problem and have submit a Problem ID report for this: 201033923. This happens when running in full screen on a MBP with 2 external monitors.
 
Shathish@Parallels said:
Hello @Marshall Dunbar We would request you to reinstall the Parallels Tools once http://kb.parallels.com/112609 and also, please run the SFC and Check Disk. Please, open Command Prompt( Click on Windows search bar > Type CMD > Right Click on CMD and select Run as Administrator > type SFC /Scannow once the SFC Scan is completed, please type "chkdsk /f /r" to run the Check Disk and check it helps. Thanks, Shathish
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Shatish - I have performed all the above steps and the problem occurs exactly the same as before.
 
WimC said:
I have the same problem and have submit a Problem ID report for this: 201033923. This happens when running in full screen on a MBP with 2 external monitors.
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I am using an iMac with 1 external monitor. I don't know if this problem exists only for those of us with who run full screen on multiple monitors, but perhaps Parallels should test that scenario.
 
Shathish@Parallels said:
Hello @Marshall Dunbar We would request you to create an empty virtual machine and mapped the existing virtual machine. Please refer this article http://kb.parallels.com/121578 and check it helps. Thanks, Shathish
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I performed all the steps in the article to create a new Win 10 VM with the existing HDD file. After performing the steps the new VM will not boot but shows an EFI Boot Failed screen. The old Win 10 VM did not have the EFI advanced boot option checked, so I unchecked it on the new VM and it will now boot up. However the black screen on boot after shutdown from full screen problem still exists on the new VM.
 
Marshall Dunbar said:
Saw a post in another thread in this forum that suggested turning off "fast startup" in the Windows 10 power options to solve boot up issues. I followed these instructions and it seems to have solved the problem for me. I've rebooted 3 times from full screen and reboots have been successful!

http://winaero.com/blog/how-to-disable-or-enable-fast-startup-in-windows-10/
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Hi @Marshall Dunbar, thanks for the suggestion. We appreciate your effort to resolve black screen issue in Windows virtual machine. Thanks!
 
WimC said:
I have the same problem and have submit a Problem ID report for this: 201033923. This happens when running in full screen on a MBP with 2 external monitors.
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Hi @WimC, this issue occurred due to the Windows 10 fast startup feature enabled. You may check out this article to fix the issue and keep posting the results.
 
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