Win 7x64 & Bootcamp - Parallels Tools hangs on install

N

Niall Campbell

Junior Member
I'm having issues trying to install Parallels Tools on Windows 7 Ultimate. The installer hangs at 0%, whilst my cpu meter still tells me a little background activity is going on. The VM then freezes if you attempt to access windows explorer or attempt to move the installation dialog box around. After a while I get a BSOD with the stop error 0xF4. No error is reported by the Parallels Tools installer.

I've been able to successfully install Parallels Tools whilst under boot camp, but when running the vm through parallels after about 15 minutes of operation the BSOD 0xF4 returns.

Reported to the parallels team as problem id# 5895100

Thought I'd post this to get some forum opinion on the issue.

thanks in advance

-niall
 
I've noticed in the event viewer that an error occurs just before the stop 0xf4. Its source is volsnap with the description 'The shadow copies of volume C: were aborted during detection'. Not quite sure if this is relevant.

I've also found the parallels setup log, which reports:

2010-05-25 13.56.34 : GetVersionOfInstalledTools: version key not found
2010-05-25 13.56.34 : --------------------------------------------
2010-05-25 13.56.34 : setup.exe - IsUserAdmin()=1, IsIsaHal()=0, HadAcpiHal()=1, IsWinXP()=0 IsWin2003()=0
2010-05-25 13.56.34 : command line:
2010-05-25 13.56.34 : RemoveScheduleSelfRunOnce: failed to clean [prl_tools_setup_once.exe]
2010-05-25 13.56.34 : CommunicateHost: data=2 size=10
2010-05-25 13.56.34 : CheckIfPd3ToolsInstalled: failed to open 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B730E908-1FD5-4170-A0FE-B6AB874344F0}'
2010-05-25 13.56.34 : PD3 Tools status: NOT FOUND
2010-05-25 13.56.34 : Compatibility mode: 2
2010-05-25 13.56.34 : No need to migrate VM
2010-05-25 13.56.34 : No PD3 Migration - continue installation.
2010-05-25 13.56.35 : RunProcess((null),C:\Windows\Temp\devcon.exe remove "PCI\VEN_10EC&DEV_8029&SUBSYS_802910EC",1)
2010-05-25 13.56.35 : RunProcess((null),C:\Windows\Temp\devcon.exe remove *PNPb003,1)
2010-05-25 13.56.36 : Running Setup: 'C:\Windows\system32\msiexec.exe' ' /I "C:\Windows\Temp\setup-parallels-tools.msi" /lv* "C:\Windows\Temp\parallels-tools-setup.log" PIS_SETUP_LOCATION=C:\Windows\Temp\pis_setup.exe MY_COLORS_LOCATION=C:\Windows\Temp\mycolors_setup_parallels.exe LAUNCHED_BY_SETUP_EXE=Yes '
2010-05-25 13.56.36 : RunProcess(C:\Windows\system32\msiexec.exe, /I "C:\Windows\Temp\setup-parallels-tools.msi" /lv* "C:\Windows\Temp\parallels-tools-setup.log" PIS_SETUP_LOCATION=C:\Windows\Temp\pis_setup.exe MY_COLORS_LOCATION=C:\Windows\Temp\mycolors_setup_parallels.exe LAUNCHED_BY_SETUP_EXE=Yes ,1)
 
Finally after some trial and error i've discovered that the 0xf4 error was consistent whether or not Parallels Tools was installed. I think (i'm not 100%) that this was due to an installation of MacFUSE. I've uninstalled MacFUSE and the related NTFS-3G from the control panel and Parallels Tools installs successfully. Now I just need to get Windows 7 to activate.
 
Unfortunately the 0xf4 error is still persistant without MacFUSE installed. If the vm is left idle for long periods, the 0xf4 error appears, and when Parallels Tools is installed, the installer freezes and the stop 0xf4 error is produced. Here's the last few lines of the parallels-tools-setup.log file:

Action 4:43:16: ExecuteAction.
Action start 4:43:16: ExecuteAction.
MSI (c) (54:68) [04:43:16:874]: PROPERTY CHANGE: Adding SECONDSEQUENCE property. Its value is '1'.
MSI (c) (54:68) [04:43:16:874]: Grabbed execution mutex.
MSI (c) (54:68) [04:43:16:874]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (54:68) [04:43:16:874]: Switching to server: ROOTDRIVE="C:\" SECONDSEQUENCE="1" ISSETUPFILESCOMPLETED="Completed" SUPPORTDIR="C:\Users\PARALL~1\AppData\Local\Temp\{6D26DF2D-F825-4ADD-B1AB-0CFB5AF676EF}" EXECUTEACTION="INSTALL" ACTION="INSTALL" SOURCEDIR="C:\Windows\Temp\" TARGETDIR="C:\" ALLUSERSPROFILE="C:\ProgramData\" DRIVERS_PRL_PV="C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_pv\" AMD64="C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_pv\amd64\" INSTALLDIR="C:\Program Files (x86)\Parallels\Parallels Tools\" APPLICATIONS="C:\Program Files (x86)\Parallels\Parallels Tools\Applications\" DOCUMENTATION="C:\Program Files (x86)\Parallels\Parallels Tools\Documentation\" DRIVERS1="C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\" DRIVERS_PRL_DD="C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_dd\" DRIVERS_PRL_DD_AMD64="C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_dd\amd64\" DRIVERS_PRL_DD_I386="C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_dd\i386\" DRIVERS_PRL_ETH5="C:\Program Files (x86)\Parallel
MSI (s) (84:F4) [04:43:16:905]: Running installation inside multi-package transaction C:\Windows\Temp\setup-parallels-tools.msi
MSI (s) (84:F4) [04:43:16:905]: Grabbed execution mutex.
MSI (s) (84:84) [04:43:16:905]: Resetting cached policy values
MSI (s) (84:84) [04:43:16:905]: Machine policy value 'Debug' is 0
MSI (s) (84:84) [04:43:16:905]: ******* RunEngine:
******* Product: C:\Windows\Temp\setup-parallels-tools.msi
******* Action: INSTALL
******* CommandLine: **********
MSI (s) (84:84) [04:43:16:921]: Machine policy value 'DisableUserInstalls' is 0
 
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