Win7 drivers missing under P9 on OSX Mavericks

G

GreggB

Bit poster
I recently moved my Win7 Ultimate VM (Pv8) from my Mac Mini to a new 13" MacBook Pro 13" w/Retina, both Macs running OSX Mavericks. Went as planned.

Soon after that I upgraded from Pv8 to Pv9. Also seemed to go well and I've been enjoying the environment but for one bug I found running Office Excel. That story in another thread soon.

Lately I've been seeing unable to install device driver messages when I restart the Win7 guest OS. So I looked in the Win7 Device Manager and I see:
- "Intel(R) Core(TM) i5-4288U CPU @ 2.60GHz" x4
- "Unknown Device" x5
- "Virtual USB Printer" x1
- "Virtual Printer (Print to PDF (Mac Desktop))" x1

I have tried re-installing v9 Tools - no change.
I tried completely uninstalling tools, restarting guest OS and manually reinstalling Tools - no change.

I have nothing plugged into my physical USB ports on the MacBook Pro, just one external monitor on 1x TB port.

What am I missing here?
Any help appreciated.

G.
 
Mervin@Parallels said:
Hello GreggB,

Please generate a Problem Report ID when you get the error message at: http://kb.parallels.com/9058 and reply us back with the Problem Report ID so that it would be easier for us to investigate on this issue.
Click to expand...

Problem Report ID generated: 44483825

That process "thanked me for my feedback on the product" at the end which is not really what I was doing - I was looking for some assistance to fix it. So I created a ticket and sent that in as well. I didn't know we had a limited number of support tickets to submit either. Mmmmmmmmm....

Let me know what you find.
G.
 
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