Windows 10 guest hangs upon trying to play sound

Discussion in 'Windows Guest OS Discussion' started by jemenake, Sep 11, 2019.

  1. jemenake

    jemenake Bit Poster

    Messages:
    2
    Host: MacOS 10.14.6 on 2018 MacBook Pro
    Parallels: 14.1.3
    Guest: Windows 10 Pro (x86) (1903, I believe). Parallels extensions installed.
    Problem: As soon as the guest OS tries to play a sound, the guest OS locks up (no mouse or keyboard activity is recognized) and the little blue light under the speaker in the upper-right of the guest OS window (showing audio activity) flashes about 3-4 times per second.
    "Soft" events (like "Shutdown", "Restart", "Suspend") do nothing; I have to use "Stop" or "Reset"
    Muting the audio in the guest OS prevents it from hanging.
    Ideas?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,184
    @jemenake , did you start any specific audio?
    Also please create a tech.report after the issue reproduced and post the report ID here.
     

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