Windows 10 Insider preview display issue

[ArghyatilakC]

HI,
I upgraded my 8.1 to Windows 10 Tech preview last night. I use windows on my mac via parallels desktop 10.
There is something wrong with the display as any text is coming up as garbage and so does app names etc.
Can anyone help ? Else I will have to go back to 8.1

 

[Manoj@Parallels]

Hi,
Please submit a Problem Report ID http://kb.parallels.com/9058 and provide us the ID number here, to investigate further on this issue.

 

[ArghyatilakC]

Report ID - 66352001

 

[ArghyatilakC]

Hello Parallels Team, Any update?

 

[PaulChristopher@Parallels]

Hello Parallels Team, Any update?

Hello ArghyatilakC, I would like to let you know that we have already involved our Development in this case and they are currently working on the resolution.
Once we receive any update we will let you know.

 

[ArghyatilakC]

Hi Paul,
I was trying to troubleshoot when I realised that if I uninstall "Parallel Tools" the system is behaving fine. Installing this back again starts the same issue.
Maybe this will help with your investigation.
Thanks

 

[JosephG1]

I'm having the same problem of text not showing up in Windows 10 Preview. How do I uninstall Parallel Tools if I can't see any text on the guest machine?

 

[Ram@Parallels]

Hi All, Please follow the steps suggested below:
1. Open your virtual machine configuration (refer KB http://kb.parallels.com/117287 ).
2. Go to Hardware > Video.
3. Switch the "3D acceleration" option to "DirectX9"
4. Start Windows VM and check if the issue still persisting,

 

[JosephG1]

Rolling back to DirectX9 solved the text problem!! NOTE: The VM must be shutdown to change the the 3D acceleration option. Thanks much.

 

[Dhruba@Parallels]

Thanks for your reply @JosephG1 , hope this option will help the other users.

 

[Ram@Parallels]

Rolling back to DirectX9 solved the text problem!! NOTE: The VM must be shutdown to change the the 3D acceleration option. Thanks much.

Hi JosephG1, I am glad your issue is resolved. Feel free to reach out anytime, we are here to help.

 

[ArghyatilakC]

Hi Team, The issue is resolved by changing to Direct X9 but the video rendering is slow.
Any feedback from other users?
Thanks

 

[ArghyatilakC]

Parallels team, New problem surfaced on the same OS. Not able to use CRM client for Windows. Any ideas?

 

[Ram@Parallels]

Not able to use CRM client for Windows. Any ideas?

Hi ArghyatilakC, Could you please elaborate the issue and please provide us the steps to reproduce the issue, so that we can help you better.

 

[ArghyatilakC]

Hi, I use Microsoft Dynamics CRM for outlook 2011. When I now try to install this client in the Parallels 10 Windows environment the installer just quits without giving any error. (Says stops responding.)
I tried installing in the same dedicated windows 10 environment where it is working fine.

Hope this helps!

 

[ArghyatilakC]

Hello, Any update?

 

[duchau2608]

Me too! Can anyone help ? Else I will have to go back to 8.1
wifi tenda

 

[ArghyatilakC]

Parallels Team - Any update?

 

[Dhruba@Parallels]

Hi @ArghyatilakC please try re-installing the software by isolating Windows from Mac .

 

[ArghyatilakC]

Hi, can you pls give me some more instructions on what exactly I need to do to isolate windows from Mac?

Thanks