Windows 10 Shutdown Issue - Post April Update

Discussion in 'Windows Guest OS Discussion' started by MichaelA19, May 12, 2018.

  1. MichaelA19

    MichaelA19 Bit Poster

    Messages:
    1
    Hello - every time I try to shut down Windows 10, the VM restarts and this message is served. This DID NOT happen prior to the April update.

    thoughts?

    upload_2018-5-12_12-1-17.png
     
  2. Johnl21

    Johnl21 Bit Poster

    Messages:
    1
    Try this solution:
    1. Start Parallels Desktop.
    2. Launch the Windows virtual machine.
    3. Create snapshot: from the top menu bar select Actions > Create snapshot.
    4. Press command button to bring Start menu and then type cmd.
    5. You will see Command Prompt in suggestions, right-click on it and select Run as Administrator.
      NOTE: Be sure that you run Command Prompt as Administrator or you will encounter the following error message:
    6. In the Command Prompt type powercfg -h off and hit Enter/Return.
    7. Check the behavior.
    For more refer this page : https://kb.parallels.com/en/123831
     
  3. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    733
    Hi MichaelA19. You can follow the steps from this article and check if it helps.
     
  4. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    733
    Hi Johnl21. Thanks for sharing the steps here.
     
  5. DavidW33

    DavidW33

    Messages:
    1
    Worked for me. Thanks Johnl21 !
     
  6. ChristopherH3

    ChristopherH3 Bit Poster

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    3
    Worked for me. Thanks John121.
     
  7. DennisF3

    DennisF3 Bit Poster

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    2
    This worked perfectly. Thank you very much.
     
  8. AndreaB10

    AndreaB10 Bit Poster

    Messages:
    1
    thx work also for me
     
  9. elementaltm

    elementaltm Bit Poster

    Messages:
    2
    @Johnl21, many thanks this worked for me also.

    I believe the command disables / removes hibernation, however would be grateful if you could confirm how the command actually resolves the issue, Pros / Cons, etc.

    Many thanks in advance.
     
  10. DanielC2

    DanielC2 Bit Poster

    Messages:
    1
    The solution is not what i expect!
    why the hell it keeps rebooting anyway, why is that Parallels does not fix this shit by releasing a new fix for it?
    I expect Parallels to do their job, not tell me howe to fix it for them.
     
  11. SeanM9

    SeanM9 Bit Poster

    Messages:
    1
    Inserting that line in to the boot flag section worked for me as well.
     
  12. CarloM2

    CarloM2

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    1
    Article ID: 123831 works. What does the line code do exactly?
     
  13. ThomasW22

    ThomasW22 Bit Poster

    Messages:
    1
     
  14. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Dear folks. Sorry for the late response. We have published a fix for this issue: http://kb.parallels.com/124449 | "The virtual machine processor was reset by the operating system" notification appears upon attempt to shut down Windows 10 virtual machine.
     
    jchap likes this.
  15. JensK1

    JensK1 Bit Poster

    Messages:
    1
    Hello, I had the same issue but did solve it by expanding the disk space of the VM as I wanted to install new software. The issue appeared when I had only about 2GB free space on the VM left.
    Regards
     
  16. DennisF3

    DennisF3 Bit Poster

    Messages:
    2
    The solution in post #2 worked for me.
     
  17. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello JensK1. Thanks for sharing this info.
    Glad to note. Thanks for sharing.
     
  18. SamM7

    SamM7

    Messages:
    2
    Is that helped you?
     
  19. JamesB23

    JamesB23

    Messages:
    1
    Thank you! Solved my problem as well for Windows 10
     
    Maria@Parallels likes this.
  20. DannyD3

    DannyD3 Bit Poster

    Messages:
    6
    OK, this is funny. The problem is that the Virtual Machine will not Shutdown yet the first instructions in the article says to Shut Down the Virtual Machine, and make changes to the Settings.
    The Virtual Machine will not Shut Down and Parallels will not allow any changes to be made to the settings until it does.
    How is this supposed to help?

    I followed the second work around which is the same as the one given in Post#2 and that works.
     

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