Windows 10 VM 'hung', cannot restart Windows 10

[RickK1]

I'm a relatively new Parallels user, running Parallels 11 and Windows 10. I was running a Windows program (in Confluence mode), and the WIndows VM 'hung'. A Windows program was running, and apparently hung up for some reason, then a new window popped up saying "Parallels Control Center is not responding", and I am (supposedly) given the option of either closing the program or wait for the program to respond. However, clicking on any option doesn't cause anything to change, and I can't close any of the programs, and can't get the Windows 10 VM to shut down.
I can close Parallels, but when I reopen it, the same windows (application and the 'not responding' window) re-display, and I can't 'start over'.
I'd rather not remove and reinstall Parallels, but can't find any other option.
Thanks in advance for any thoughts that people can provied.

 

[PaulChristopher@Parallels]

Hello Rick, please start your Windows virtual machine and go to Action (from Mac menu bar) and to choose "Reset" and then check and le us know how it works.