Windows 11 ARM guest on MacBookPro Apple Silicon hangs on copy paste into Windows VM

Discussion in 'Windows Virtual Machine' started by ChrisD39, Jul 5, 2023.

  1. ChrisD39

    ChrisD39 Bit poster

    Messages:
    4
    I have a Windows 11 VM that runs great for everything I've done in terms of integration with my host Mac / Parallels integration. However, when I copy some source code, about 600 files and about 200KB total, the copy process starts inside Windows then it just hangs... Yesterday, before I discovered this problem I had dropped a file folder from Mac to Win that had over a GB of data and the OS completely locked and even forcing a Restart in Parallels would not work. Eventually, I had to reboot the host and force quit Parallels....

    So, seems the problem could very well be both on the Parallels side and within Windows itself. But, other than resorting to copying files from host to cloud and from cloud down to guest, is there actually a reliable way to move files between Win 11 ARM with a Mac host?
     

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  2. MartinH44

    MartinH44 Bit poster

    Messages:
    1
    I have the same issue. Any luck resolving?
     
  3. ChrisD39

    ChrisD39 Bit poster

    Messages:
    4
    Nothing yet.... I'll test again now that I've upgraded to the latest version. LMK if you find something... I used to see this behavior in Windoze back in the day over network mounted drives so it's some type of ancient bug in Windows I'm sure. Like all the others they never seem to fix... But, hopefully it'll improve. If not, maybe I'll find a workaround and drop it here if so...
     
    MartinH44 likes this.
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    232

    Hello Chris,

    Please let us know if this issue reproduces in Parallels Desktop 19.

    If it does, to aid us in troubleshooting this issue further, please collect a technical report while the issue is being reproduced (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    232
    Hello MartinH44,

    To aid us in troubleshooting this issue further, please collect a technical report while the issue is being reproduced (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
  6. jackOA

    jackOA

    Messages:
    2
    Hi all
    i also got this problem recently, win 11 will hanging for a while then back to normal (10~20sec),
    but some time need to reboot parallels to solving hanging


    My config is below
    Parallels 19.0.0 (54570)
    MacBook Pro 16inch 2021
    Chip: Apple M1 Max
    Memory: 64GB
    OS: Sonoma 14.0
     
  7. jackOA

    jackOA

    Messages:
    2
    one more thing need to mention, i am not
    copy paste into Windows VM any files, just switch to other mac desktop to do other thing when switch back Parallels win11 desktop, can't do any thing until unfreeze
    in win 11 only open several excel sheet and pdf and VScode and give 8 CPU & 40 GB Memory in Parallels setting Hardware-- CPU & Memory page
     
  8. ChrisD39

    ChrisD39 Bit poster

    Messages:
    4
    Yes Parallels v19.

    I don't have time to go into your software and open a ticket and do the exact same steps that I listed above. That's your job. The details to repro and QA this issue are listed in this post. I'm not sure you guys realize you SELL software...? And, therefore have to QA it and repro issues yourself? I'm not doing it again. In case you didn't read my post, when I follow those steps Parallel hangs my host PC and forced me to hard reset/reboot...

    Parallels is not free open source... When your customer lists a bug and attaches screenshots in your support forum then it's up to your team to triage and address. Most likely this is a Windows file system driver issue but only testing on your side would prove that or not... But, no, I won't be opening a ticket and going through all the steps again...


     
  9. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    551
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     

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