"Windows cannot access \\Mac\home\desktop"

[BenjaminD1]

Hi there,
I have Windows 10. Mac OSX.1011.4 - I received the "Windows cannot access \\Mac\home\desktop" message when trying to open Windows. I cannot click anywhere in the Windows 10 window. I can click the top horizontal menu at the top of the computer screen - but nothing in the Window itself The Window is also only showing the Recycle Bin - no files.
By hitting the enter button I could make the message disappear but now I can't seem to access anything in Windows 10.
I tried - Action->Reinstall Parallels Tools - and restarted but still the same.
Any ideas? Thanks for your time.

 

[BenjaminD1]

Another message comes up saying "tap to choose what happens with this disc" but I can't tap anywhere - as I say above the screen inside the Windows window is frozen.

 

[Dinesh@Parallels]

Hello BenjaminD1,
Please reinstall Parallels Tools with referring to this link and check how it goes.

 

[BenjaminD1]

Hi there,
I cannot actually even click anywhere inside the Windows 'window'. Can I use computer keys to accomplish the recommended task?

 

[Sasti@Parallels]

Hi there,
I cannot actually even click anywhere inside the Windows 'window'. Can I use computer keys to accomplish the recommended task?

Hi,
Try the following to fix this,
1. Stop your virtual machine, Actions->Stop.
2. Restart the Windows and follow the steps from this article.
If the issue still persists, share a screenshot of the window where you are struck and we will look into it.

 

[PeterS9]

Hello BenjaminD1,
Please reinstall Parallels Tools with referring to this link and check how it goes.

Hello, I have the same problem and followed your instruction, Windows is now working correctly. After I upgraded Parallels, somehow the Parallels tools on Windows was lost.
Thank you!

 

[Ajith1]

Hello PeterS9,

If you face any issues feel free to reach out anytime.

Thanks,
Ajith M.

 

[AhmedT1]

Hi I have got the same problem and i did every step as listed and untick the shared profile thing but when i go to reboot parallel from windows i can't press anywhere to go to control panel

 

[Guna@Parallels]

Hi I have got the same problem and i did every step as listed and untick the shared profile thing but when i go to reboot parallel from windows i can't press anywhere to go to control panel

Hi @AhmedT1
Please reinstall Parallels Tools & keep us posted
Note: If the mouse is not functional, please use Command + "E" to open Windows File Explorer and navigate using keyboard keys

 

[DanielC3]

Hi there,
I have Windows 10. Mac OS Sierra- I received the "Windows cannot access \\Mac\home\desktop" or \Mac\home\picture" when trying to open Windows.
With Version 11, was nothing problem !
It's impossible to make "Coherence Screen" ???
It's impossible to open Office file for Mac ??? (Xls or Word)
I tried - Action->Reinstall Parallels Tools - and restarted but still the same.
Please Urgent response? Thanks for your time.
Best regards

 

[DanielC3]

hello
I have install Parallels Desktop 12 for Mac on Mac Sierra.I have windows 10.
Wy it's impossible to make "Cohérence screen" ?
I received the "Windows cannot access \\Mac\home\desktop" message when trying to open Windows
Thank's for your time , Urgent response ...

 

[Dinesh@Parallels]

Hello @DanielC3 ,
Please try this solution and check how it goes! If the issue persists, please check "isolate Windows from Mac" and reinstall Parallels Tools. Once the Parallels Tools are installed, uncheck "isolate Windows from Mac" and check the behaviour.

 

[DanielC3]

Thank you for the Solution !
I have desinstall "Parralels Tool box", and it is OK.
Windows was reinstalled, and after the Tool box.
Now it's no Problem,it's all ready.
By by.

 

[Raj@Parallels]

Great! Please feel free to reach us anytime for support.