Windows cannot access \\Mac\Home\Desktop

Discussion in 'Windows Virtual Machine' started by Don Awalt, Apr 30, 2024.

  1. Don Awalt

    Don Awalt Hunter

    I did the update today to Parallels 19.3.1, and now I do not have access to \\Mac\Home\Desktop and other Mac folders. Help!
    Parallels has Full Disk Access on the Mac. I have reinstalled Parallels Tools.
    How can I get this working, I have apps that need access to Mac files!
    What changed?
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    In order to investigate your issue further, could you please provide the following:
    1. Reproduce the issue.
    2. Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID.
  3. Don Awalt

    Don Awalt Hunter

    Thank you for finally replying, I fixed it 3 days ago. Please pass on that they do a little more testing on their updates so they don't break our installations!

    To fix it:
    - verified Parallels had full disk access
    - Reinstall Parallel Tools
    - Restart Windows VM
    - RESTART MAC (the missing piece)

    What did Parallels do that I had to restart the whole computer???

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