Windows Frozen

A

abewley

Junior Member
Parallels opens fine but I just get a black screen. Windows took a long time to shut down the last time I did it but now it won't do anything. How do I try to get it to open Windows in safe mode through Parallels? I think it may have crashed.

Thanks.
 
Hello,
To boot in Safe Mode you should hit F8 button at the very start.
You can use Virtual machine -> Send keys -> F8 in Parallels Desktop menu for this purpose.
 
I pressed and held down F8 right after double clicking the Parallels icon and nothing changed. Still a black screen within Parallels. Will Parallels recognize the F8 key before I click in the window to capture the keyboard and mouse?
 
I've gone through my HD to find every folder I can pertaining to Parallels. None say VM or Virtual Machine. Those that say Parallels have no .mem or .sav files. Maybe I'm looking in the wrong place?
 
Here is a screenshot of what I found. There is one .mem and one .sav file which are under snapshots dated earlier this year.
 

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Well that didn't work. Should I uninstall Parallels and Windows and reinstall? Shouldn't I be able to recover everything from my Time Machine backup?

On that issue, I have a few backups since this started and I have one the day before. If I do reinstall, which backup should I use?
 
I suppose you can try also to boot in Safe mode, like following
when VM is running (black screen), Virtual Machine menu - reset
it should show select to boot on Safe mode
 
Booting in Safe Mode does not work either. It still hangs on black screen showing Mup.sys as the last driver to load. Either in VM or natively in Boot Camp. Nothing is working.
 
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