Windows Screen Going Black

D

DiogoS2

Bit poster
It started happening this week. I'm running windowns Arm on my iMac M1 on full screen on a separate "windows". So, I can switch back and forth between Mac and Windows with a finger swipe.
Very often when I switch back to Windows, the screen is black. I can see the mouse course changing (if text, etc) but I can't see anything. The only option I have is to reset the Windows and lose everything I had opened.
I'm on Parallels 16. Mac OS 11.5.2
Are you guys forcing me to "upgrade"-buy the Parallels 17?
 
It started happening this week. I'm running windowns Arm on my iMac M1 on full screen on a separate "windows". So, I can switch back and forth between Mac and Windows with a finger swipe.
Very often when I switch back to Windows, the screen is black. I can see the mouse course changing (if text, etc) but I can't see anything. The only option I have is to reset the Windows and lose everything I had opened.
 
Last edited by a moderator:
It's happening all the time. Even on coherence mode.
We get no answer. It's not even guarantee if upgrading to V17 will solve the issue.
 
BLACK SCREEN. I have nothing. I have uninstalled and reinstalled. My business is shut down again. I cannot access QBooks to create Pos, shipping, etc.

It also happened on August 12. That time it helped to uninstall.

HELP! I cannot follow complicated directions to delete parts of windows because I have nothing but a black screen.
 
DianaM2 said:
BLACK SCREEN. I have nothing. I have uninstalled and reinstalled. My business is shut down again. I cannot access QBooks to create Pos, shipping, etc.

It also happened on August 12. That time it helped to uninstall.

HELP! I cannot follow complicated directions to delete parts of windows because I have nothing but a black screen.
Click to expand...
Hi, we are sorry for the inconvenience caused. Please take a snapshot and then force restart your Windows virtual machine to check on the issue.
1. To take a snapshot, refer to ( https://kb.parallels.com/5691#:~:text=Work with Snapshots-,Take a Snapshot,-Start Parallels Desktop ).
2. To force restart Windows, refer to ( https://kb.parallels.com/123094#:~:text=go to Actions on Mac menu bar > click Reset ). Thanks.
 
I took a snapshot. Now what?
Any solution on this. I believe I should be entitled to get V17 upgrade at no cost as I purchased V16 recently.
 
You must log in or register to reply here.
Back
Top