Windows XP - frozen

[BryanR4]

I followed this advice: https://kb.parallels.com/115387

Didn't work and once i open Parallels on my Mac, i can't click on anything on the desktop...icons, start button...nothing. Any other small suggestions to try? I have updated Parallels, updated my Mac and still nothing..

 

[Abhishek@Parallels]

I followed this advice: https://kb.parallels.com/115387

Didn't work and once i open Parallels on my Mac, i can't click on anything on the desktop...icons, start button...nothing. Any other small suggestions to try? I have updated Parallels, updated my Mac and still nothing..

Hi BryanR4, please try to follow instructions from https://kb.parallels.com/123094 and check.