Macbook air 11", Catalina 10.15.4, Parallels 15.1.3. Attempting to download online video, i get a "Failed to get the video" error. I went to help and looked for an upgrade, but none. Reattempt failed. It used to work well prior to upgrading the OS to Catalina and upgrading Parallels. Is there a solution to allow me to download video? It is not site specific.
Hello, - please give us a link to one or two problem videos - generate technical report and post it's ID here (https://kb.parallels.com/en/124107)
Here is the ID for the Technical Report: 337763038 Here are 2 links where the video capture failed and gave the same "Failed to get the video" message. A Vimeo video DID successfully download while I was gathering this data. It's link is here: Thanks for the help
Hello, we realised that you're using one of the old version of Parallels Toolbox. We've updated library to download the video. Please quit from "Download Video" tool, open Toolbox -> press on cogwheel -> Check for Updates. Then launch "Download Video" tool again and try to download videos again.
