wrong support code

I need to ask for support so bur whenever I type and proceed support code, it feedbacks wiht "wrong support code"
Please get it fixed or let me know how can I solve. Thanks.

 

Hi,
Please follow this article to get support, please make sure to select the correct product eg "select Parallels pro , if your license is a pro version"

 

Even though it is not a pro-version, 30 days support is given, but much less than 30 days, I did see the sign "wrong support code." Can I get any help?

 

Hello,
Please email us the issue description to cs(at)parallels(.)com, so we can assist you accordingly.

 

I am also having a problem and it tells me my support code is wrong

 

Hello ericv2,
Kindly make sure that you select the correct product and for further information please refer this article.
Please get back to us if you still have the trouble, we will check it out for you.